Traffic Information Is Not Being Shown on Map Screen
Traffic information is not being shown on map screenIf your customer complains that traffic is not being displayed, it could be because a traffic setting is not correct.
NOTE:
- Check the vehicle battery condition first.
- Always check for and resolve all CAN DTCs before troubleshooting the navigation system.
- Always check the connectors for poor connections or loose terminals.
- Before troubleshooting, get the navigation system anti-theft codes.
- After troubleshooting, enter the navigation system anti-theft codes.
- Verify that the correct navigation unit is installed for this model.
Go into the Diagnostic mode and use "Version".
- Always make sure that the correct DVD color and version are installed.
- Check on-line for service bulletins or other service information for the navigation system.
- A marginal battery or poorly performing charging system may cause the XM/HIP unit to malfunction.
- The vehicle is equipped with an auto start feature hat keeps the starter motor engaged, even when you release the ignition switch. Due to the ignition design, if a client releases the ignition switch before the engine starts, the XM/HIP unit may receive unusually low voltage. This may cause the XM/HIP to malfunction. When starting the vehicle, hold the ignition switch in the START (III) position until the motor starts.
1. Test the battery condition.
Is the battery in good condition?
YES - Go to step 2.
NO - Troubleshoot the battery and/or charging system and recheck.
2. Park the vehicle outside where you have a clear view of the southern sky.
3. Turn the ignition switch to LOCK (0).
4. Start the engine by holding the ignition switch in the START (III) position until the engine starts to over-ride the auto-start feature.
5. Check the real-time traffic display of a known-good vehicle to make sure that the XM(R) NavTraffic is being broadcast in your area.
You may have to wait 5 minutes for the traffic display to refresh.
Is real-time traffic shown on the map of the known-good vehicle?
YES - Go to step 6.
NO - Call Acura Client Services at (800) 382-2238, and check to see if there are any traffic system outages or blackouts in your area.
NOTE: Some cities feature incident icons only. A temporary lack of incident icons may give the impression that the system is not working properly.
6. Make sure the client's XM NavTraffic account status is active. This account is separate from the regular XM radio subscription, and it has a separate fee.
For the '07 model, real-time traffic is free for the first 3 months. For '05-06 models vehicles, realtime traffic was free for the first 12 months
To check the XM NavTraffic account status:
- Call XM(R) Satellite Radio at (800) 852-9696.
- Make sure you have:
- VIN
- XM Radio ID (shown on channel 000)
- From the automated phone menu, select tech support.
- Inform the agent that you are working on an Acura vehicle, and ask them to check the XM NavTraffic account status. It is possible the client owns more than one vehicle capable of displaying real-time traffic. Have the agent confirm that the XM NavTraffic subscription applies to the vehicle VIN you are working on.
Is the XM NavTraffic account status active?
YES - Go to step 7.
NO - If the free trial period is expired, return the vehicle to the client, and inform them how to renew their XM NavTraffic subscription by calling XM Radio at (800) 852-9696.
If the free trial period has not expired, call XM Radio at (800) 852-9696 and reactivate the account for the remainder of the free trial period, then request a rapid refresh.
To do a rapid refresh:
- Park the vehicle outside in a clear area with the engine running.
- Turn the audio system on, and tune to an XM radio channel
- Wait 30 minutes.
If the vehicle now receives real-time traffic information, return the vehicle to the client, otherwise go to step 7.
7. Do a VIN status inquiry, and check if the vehicle has any outstanding product updates or service bulletins related to either replacing the AcuraLink control unit ('05 model only) or updating the AcuraLink unit software ('06-08 models).
Are there any applicable product updates or service bulletins?
YES - Do the applicable product updates and service bulletins, then retest the vehicle. If real-time traffic does not work, go to step 8.
NO - Go to step 8.
8. Verify that you are receiving a signal from XM:
- Park the vehicle outside with a clear view of the southern sky.
- Turn on the audio system, and tune to XM channels 000, 001, 174, or 247.
Can you tune XM channels 000, 001, 174, or 247?
YES - Go to step 9.
NO - Troubleshoot the XM radio, and retest. If real-time traffic does not work, go to step 9.
9. Make sure the navigation map is set to either the 1/2,1, 2, or 5 mile scale. If the scale is not set to one of these values, either rotate the interface dial knob, or use the zoom in/zoom out buttons to adjust the map to proper scale.
Do you see real-time traffic on the navigation display?
YES - Return the vehicle to the client, and explain the proper settings.
NO - Go to step 10.
10. Make sure the real-time traffic settings are correct.
- Press the map/guide button, then select the map menu by pressing in the selector button.
- Select Show Icon on Map by turning the interface dial, then pressing in the selector button.
- Select the Traffic icon from the icon selection bar at the bottom of the navigation display. The icon should turn solid blue when you select it. If it does not turn solid blue, go to step 11.
- Select icon options by pushing the selector to the right.
- From the Select category for icon settings menu, select the Traffic choice.
- Select traffic speeds by pressing in the selector on the Select Traffic info screen. It should turn solid blue. Turn the interface dial to select Traffic icons, and press in the selector in again. Both Traffic speeds and Traffic Icons must be solid blue. Push the selector to the right (DONE) to complete the process.
Do you see real-time traffic on the navigation display?
YES - Return the vehicle to the client, and explain the proper settings.
NO - Go to step 11.
11. Do the diagnostic mode checks:
- Start the vehicle, and enter the navigation diagnostic mode by pressing and holding the Menu, Map/Guide, and Cancel buttons.
- Select Navi System from the Navigation Diagnosis Items menu, and verify that all the icons are green. If any links/icons are red, then go to step 12.
- Return to the main Navigation Diagnosis Items menu and select XM (HIP), then select XM (HIP) system Link, and verify that the links/icons are green. If any links/icons are red, then go to step 12.
12. Confirm the Traffic Channel settings of the AcuraLink unit ('07-08 models).
- Return to the XM (HIP) diagnostic menu.
- Select the XM (HIP) ECU choice.
- Select the Traffic channel choice.
NOTE: Do not touch or select the Data Reset choice.
- Confirm the settings:
- SID=225
- APP ID=8
- Adjust the setting(s) if necessary as any other setting will prevent real-time traffic from displaying. Press the cancel button twice to return to the XM (HIP) diagnostic menu. Select the on-screen Return button to fully exit the diagnostic mode.
- Turn the vehicle off. Wait 20 seconds, and start the vehicle.
- Park the vehicle outside with a clear view of the southern sky, and verify you are receiving an XM radio signal.
Do you see real-time traffic on the display?
YES - Return the vehicle to the client.
NO - Go to step 13.
13. Reset the AcuraLink unit:
- Make sure you have the anti-theft codes for the audio and navigation system.
- Turn the ignition switch to LOCK (0), then pull the back-up fuse from the under-hood fuse/relay box. Wait 2 minutes, then re-install the fuse.
- Start the vehicle.
- Enter the anti-theft codes for the audio and navigation system.
- Left the navigation system boot, then select one of the traffic scales (1/2, 1, 2, or 5 miles).
- Park the vehicle outside with a clear view of the southern sky, and verify you are receiving an XM radio signal.
Do you see real-time traffic on the navigation display?
YES - Return the vehicle to the client.
NO - Go to step 14.
14. Substitute a known-good AcuraLink control unit, and retest the vehicle.
Park the vehicle outside with a clear view of the southern sky, and verify you are receiving an XM radio signal.
Do you see real-time traffic on the navigation display?
YES - Replace the original AcuraLink control unit. Register the new AcuraLink control unit with XM radio and Acura Client Services. Return the vehicle to the client.
NO - Substitute a known-good navigation control unit. If the problem goes away, replace the original navigation control unit.