Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work (with navigation)

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Check if the audio system functions normally.
- Check if it functioned normally at the time of initial pairing.
- Some mobile phones do not support the function.
- Check online at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Turn on the audio system, and check that MENU, SKIP, and TITLE button function normally with the audio-navigation switch panel.

Is the button operation OK?

YES -

Go to step 3.

NO -

Go to Audio system button does not work troubleshooting Audio System Button Does Not Work (With ELS Audio).�

3. Check if the Bluetooth device can be played.

Does the Bluetooth audio play?

YES -

Go to step 4.

NO -

Go to No sound when Bluetooth audio is used troubleshooting Symptom Troubleshooting.�

4. If you have the client's phone, go to step 5. Otherwise, pair a known-good cell phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

5. Pair the client's phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

NO -

The client's Bluetooth phone is defective or not compatible.�