Hybrid Systems - IMA Battery Exchange Program
12-012May 22, 2012
Applies To:
2013 ILX Hybrid - ALL
IMA Battery Exchange Program
COVERAGE
This bulletin applies to all ILX Hybrid IMA batteries,
both in-warranty and out-of-warranty.
COMPONENT REPLACEMENT POLICY
Only remanufactured IMA battery modules are
available for repair; new units are not available. Any
internal failure requiring IMA battery module
disassembly qualifies for this program. Follow the
warranty information and procedures given in this
service bulletin.
NOTE:
^ On out-of-warranty repairs, make sure to tell the
client that new units are not available and that a
remanufactured IMA battery module is used.
^ While Acura remanufactured batteries may reuse
some components, the battery cells are replaced
with new parts.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation Number: 1181H5
Flat Rate Time: 0.8 hour
Failed Part: 1D100-R9C-C00
Defect Code: 03214
Symptom Code: 01201
Part Used for Repair: 1D100-R9C-C00RM
DIAGNOSIS
Service Consultant:
Interview the client to get as much information as
possible, such as where and when the symptom
occurs. This information is vital to the diagnosis, and it
also helps determine whether there is a problem with
the IMA system. Write the complaint on the repair
order.
Service Technician:
1. Confirm the problem using the client information
written on the repair order or have the client
demonstrate the problem, then write down the
results on the repair order.
Go to the Interactive Network (iN) for the applicable
diagnostic procedure. From the iN main menu:
^ Select SERVICE.
^ Select ISIS (Service Publications).
^ Select SEARCH BY VEHICLE.
^ Enter the model and the model year.
^ Enter a keyword: IMA or BATTERY.
^ Select the appropriate Service Bulletin, ServiceNews article, or DTC Troubleshooting from the list.
2. Repair the vehicle according to your diagnosis:
^ If the problem is gone, return the vehicle to the client.
^ If the problem is still there or your diagnosis
leads you to replace the IMA battery, go to
step 3.
3. Replace the IMA battery with a remanufactured one.
^ For vehicle service contract (VSC) and Acura
Certified Pre-Owned Vehicle (ACPV) repairs, call.
^ For goodwill repairs, contact your dealerships
district parts and service manager (DPSM).
IMA BATTERY ORDERING AND REPLACEMENT
Service Technician:
NOTE:
^ Use the iN to order a remanufactured IMA battery.
Do not call the Remanufactured Parts Dealer Service Group.
^ A Tech Line reference number is not required to
submit the order. Check Yes, and enter the
Reference Number only when there is a pre-existing
Tech Line contact.
1. Go to an iN workstation.
2. From the iN main menu, select SERVICE, select
Remanufactured Parts, then select IMA Battery
Order.
3. Enter the VIN for the vehicle you are working on,
then select Search.
4. Review all displayed publications for additional
repair information. If you cannot repair the problem
with the information provided, select IMA Battery
Order.
5. Enter the mileage and select the clients state, then
select Submit to view the IMA Battery Order form.
6. Fill in the IMA Battery Order form. Questions with a red asterisk (*) are required fields that you must answer to submit the form. Make sure the information is complete. This information is critical to the remanufacturing process.
NOTE:
Once you submit your order, you can track it using the Order Status Inquiry screen on the iN. For details, go to IMA BATTERY ORDER PROGRAM FREQUENTLY ASKED QUESTIONS in this service bulletin.
7. When you receive your order, do not save the packaging for the replacement core. The shipment includes separate, brand-new, UN-certified packaging for the failed core, in accordance with hazardous material shipping regulations.If the packaging for the failed core arrives damaged, call AHM Hybrid Support.
8. Remove the failed IMA battery:
In the online service manual, enter the keywords
IMA REMOVAL, then select Battery Module
Removal/Installation from the list.
9. Install the remanufactured IMA battery.
10. Put the failed IMA battery unit in the packaging supplied with the shipment of the remanufactured core.
NOTE:
^ If the battery core is returned in damaged or
non-certified packaging, or is not properly
marked, labeled and documented, your warranty
claim will be debited, and your dealership will be
issued a core loss charge of $3,000.
^ You may also be subject to significant penalties for non-compliance with shipping regulations.
IMA BATTERY CORE RETURN
Parts Manager:
1. The IMA Battery Order form you submitted is kept
on the iN for 60 days. Print out a copy to put in the
box with the core:
^ From the iN main menu, select SERVICE.
^ Select Transactions, then select Search.
^ Enter a date range, then enter keywords IMA
BATTERY ORDER. Select Search.
^ Scroll down to the date of your order, and select
the associated reference number.
^ Review the form, then print out a copy by
selecting the printer icon.
2. Print out a copy of the Core Return Update Acknowledgement to put in the box with the core:
^ From the iN main menu, select PARTS.
^ Select Returns and Surplus.
^ Select Core Returns.
^ Select Cores with VIN.
^ Select the order reference number associated with the VIN.
^ Enter the serial number from the core being returned, then select Submit.
^ Review the form, then print out a copy by selecting the printer icon.
3. Place the printed copies of the IMA Battery Order form and the Core Return Update Acknowledgement into the core return box with the
failed IMA battery core
NOTE:
If you return a failed IMA battery core
without the proper forms, your warranty claim will
be debited, and the core will be sent back to your
dealership.
4. Return the failed IMA battery core via UPS Freight
LTL. DO NOT use the DSO backhaul service. See
PIB B12-0004 for more information.
NOTE:
^ The 2013 ILX Hybrid uses a lithium-ion IMA
battery, which is a regulated hazardous material
and requires special return procedures for
packaging, documentation, transportation
training and shipping record retention. Penalties
for non-compliance with regulations are
significant.
^ If the IMA battery return form is incomplete or not
included with the failed IMA core, you will be
charged a $50 diagnostic fee.
^ If the IMA battery core is not received at the
specific address within 21 days from the order
date of the remanufactured IMA battery, your
warranty claim will be debited, and your
dealership will be issued a core loss charge of
$3,000.
^ Contact AHM Hybrid Support if you
have questions about return shipping or problems
with the packaging, or if the core has an unusual
smell or appears to be damaged.
IMA BATTERY ORDER PROGRAM FREQUENTLY ASKED QUESTIONS
Question: When do I use the IMA battery order
program?
Answer: Use the program whenever you are replacing
an IMA battery.
Question: How do I order an IMA battery?
Answer: To order an IMA battery, refer to IMA
BATTERY ORDERING.
Question: Who do I call for questions on the IMA
battery order program?
Answer: For questions about the program, call the
RPO Tech Line at 888-997-7278, and select option 2.
Question: Who do I call if I need help diagnosing the
problem, or if I have technical questions about the IMA
battery?
Answer: If you cannot find the answers in the
appropriate service manual, service bulletins, or
ServiceNews articles on iN, create a Tech Line access
code, then call Automobile Tech Line:
1. From the iN main menu, select Service, then select
ISIS.
2. Under Search by Vehicle, enter the model, year,
and enter a keyword like IMA or BATTERY, then
select Search.
3. If you cannot repair the problem with the service
information provided, select Tech Line Help.
4. The Tech Line access code screen appears. Fill in
all the required fields, then select SUBMIT.
5. Have the access number ready when you call Tech
Line at 800-228-7210.
Question: Do I need a Tech Line reference number to
order an IMA battery?
Answer: No.
Question: There are several numbers on the battery
module. Which one is the serial number?
Answer: Refer to the images below for the proper
location of the serial number.
Question: How do I obtain pricing or parts availability
on remanufactured IMA batteries?
Answer: For IMA battery prices and availability, go to
the iN home page and select Parts, select Parts
Locator, then select Parts Availability. Enter the part
number found at the bottom of the IMA Battery Order
form in line 1, enter the quantity desired, then select
Submit.
The IMA battery price, availability, and shipping
information is displayed in the Parts Availability field.
Question: How can I track my order once I submit it?
Answer: To track your order, go to the Order Status
Inquiry Acknowledgement screen on the iN.
1. From the iN main menu, select SERVICE.
2. Select Remanufactured Parts.
3. Select Order Status Inquiry.
4. Enter a date in the All Orders Accepted Since box, make sure the Order Status Inquiry for Core/VIN is selected, then select Submit.
The Order Status Inquiry Acknowledgement screen appears, which lists details such as the order reference number, shipper number, and order status associated with the VIN.
The status of your order is displayed by one of these codes:
Codes generated by RPO Tech Line:
^ PEND - Your order is waiting to be processed by RPO Tech Line.
^ HOLD - Your order is waiting for additional dealer diagnosis.
^ ERR - Your order caused an error; call.
^ DENY - RPO Tech Line denied your order; call.
^ APPR - RPO Tech Line approved your order and forwarded it to AHM Parts.
Codes generated by AHM Parts Operations:
^ BO/TOS - Your order is on back order or is temporarily out of stock.
^ CAN/BOC - Your order has been cancelled; contact your assigned parts center.
^ ALO/BOA - Your order has been allocated, but not released for shipment.
^ REL/BOR - Your order has been shipped.
^ INV - Your order has been invoiced to your dealer parts account.
NOTE:
If you see an AHM Parts Operations status code that is not listed above, contact your facing Parts Center analyst.