Conduct of Campaign

This campaign affects approximately 80,000 vehicles. Due to limited parts availability and workshop capacities, this campaign will be carried out using a staggered customer mailing, versus informing all customers at the same time.

The initial customer recall notification letters were mailed out during the week of November 28, 1994. Mailings will continue on a staggered basis dependent on current parts stock/supply.

What this means is that you will NOT automatically modify every E36 that comes into your shop for repair. You will only modify a car that's identified as currently eligible through your DCS System or if the owner presents a customer notification letter.

Also you should not approach your customers ahead of time. The reason for this unusual procedure is that our limited parts supply will only allow us to deal with a set number of customers at any given time. So we will only notify the number of customers that we can service with the parts we have on hand.

Entry of vehicles into the DCS System will be concurrent with the customer mailings. At the same time, updated chassis number range listings will be issued to all dealers.

In order to determine if a specific vehicle is affected by this Service Action, it will be necessary to utilize the "Service Menu" of the DCS (Dealer Communication System). Proceed to "Inquiries;"Vehicle History" and enter the chassis number (last seven characters) of the vehicle in question. Based on the response of the system, either proceed with the corrective action or take no further action.

Note:
If a customer presents the customer notification letter (for that chassis number) it is not necessary to inquire on the DCS. Perform the required modification.