Determining Factory Backup Unlocking Code

If the security is activated and the radio assembly is disconnected from battery power, the radio assembly will display "LOC." The radio assembly will not turn on until the correct unlocking code is entered. If the customer code is lost or unavailable, use the following procedures to determine the factory backup code. This procedure requires a tone dialing telephone.

1. Turn ignition to "ACCESSORY" or "RUN" position.
2. Press and hold "COMP" and "RDM" (push buttons 2 and 3). After three seconds, digits 1 through 3 of radio identification number will be displayed. Write them down.
3. Press lower knob (tune knob). Digits 4 through 6 of radio identification number will be displayed. Write them down.
4. Using tone dialing telephone, call 1-800-537-5140 (U.S. and Canada) or (317) 451-8965.
5. When computer advises, enter dealer code or radio shop account number using telephone keypad, then press the star key.
6. When advised, enter six-digit radio identification number obtained in steps 2 and 3, then press the star key. Computer will respond with unlocking code. Write it down.
7. To unlock secured radio, refer to "Unlocking Secured Radio Assembly after Power Loss" in this section.