Campaign - Front Seat Wiring Connector Corrosion: Overview
CUSTOMER SATISFACTIONBulletin No.: 12026
Date: June 12, 2012
Subject: -12026 Front Seat Wiring Connector Corrosion
Models:
2011-2012 Chevrolet Caprice Police Vehicles
U.S. Vehicles
**********THIS PROGRAM IS IN EFFECT UNTIL JUNE 30, 2014.**********
Condition
Certain 2011 and 2012 model year Chevrolet Caprice police vehicles, equipped with vinyl interior floors, may have a condition where the front seat wiring connectors may corrode. If large amounts of water or snow accumulate in the front seat foot-wells and splashes rearward under the front seats, it could enter the wiring connectors. If sufficient water enters the connectors, corrosion and a short circuit could occur and cause the airbag light to illuminate.
Correction
Dealers are to replace and relocate the connectors.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A), unless otherwise noted. Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
* Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com. Do not order from GMCC&A.We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources.
All terminals and crimps required to perform this repair are contained in the kits above. However, in the rare event that damage occurs during the repair, the part numbers are listed below.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual cost of the anti-abrasive tape needed to perform the required repairs, not to exceed $2.75 USD.
** Submit sublet charge in Net Item, Sublet field, not to exceed $300.00 USD.
*** The amount identified in "Net Item" should represent the actual cost of the Molex Hand Crimp Tool 63811-1000, not to exceed $60.00 USD.This is a one-time purchase and may only be claimed once.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter show in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2014.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through June 30, 2014, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer