Recall - Oil Spills Or Leaks Onto Hot Surfaces/Possible Fires: Overview
SAFETYBulletin No.: 12081B
Date: July 18, 2012
Subject: --12081B Oil Spills or Leaks onto Hot Surfaces Modify Engine Shield
Models:
2011-2012 Chevrolet Cruze
Supercede:
The Warranty Transaction Information section in this bulletin has been revised to increase the Net Item amount for the insulating tape. Please discard all copies of bulletin 12081A, issued June 2012.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2011 and 2012 model year Chevrolet Cruze vehicles. Improper engine oil change procedures on these vehicles can result in the spilling or dripping of oil. If oil contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, resulting in a possible engine compartment fire.
In addition, on manual transmission vehicles, continuing to drive with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole. Under certain circumstances, the fluid could be burning as it exits the vent hole. If the burning fluid contacts the engine shield, the shield may ignite and burn, resulting in a possible engine compartment fire.
Correction
Dealers are to modify the engine shield to prevent fluid from contacting the shield. On vehicles with a manual transmission, dealers are to also apply a protective tape to the electronic power steering wire harness.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Vehicles with Automatic Transmission: No parts are required.
Vehicles with Manual Transmission: Parts required to complete this program are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Remove the engine shield from the vehicle. Refer to Engine Shield Replacement in SI.
3. Place the engine shield on a work bench.
4. Determine if the vehicle is equipped with a manual transmission.
- If the vehicle is equipped with a manual transmission, proceed to Step 5.
- If the vehicle is equipped with an automatic transmission, proceed to Step 9.
5. Locate the wire harness (7) along the driver side frame rail.
6. Remove wire harness retainers (8).
7. Wrap the wire harness with tape, P/N 10184916. Begin wrapping the tape, P/N 10184916, at the rear portion of the wire harness (A) and finish wrapping the tape at the front portion of the wire harness (B). About a 76 cm (30 in) section of the wire harness must be taped.
8. Install wire harness retainers. If required, replace loose fitting or broken wire harness retainers with new wire harness retainers, P/N 19130464.
Note
Use a reciprocating saw (Sawzall) or equivalent to cut the engine shield.
9. Modify the engine shield.
Warning
Carefully remove the foil with gloves and pry tool to avoid cutting your hands.
1. Remove the foil (1) from engine shield. Discard the foil.
2. Using a Sawzall or equivalent, remove 150mm (5.9 in) from the left side of the engine shield. Refer to the light green portion (2) of the engine shield in the illustration.
3. Using a Sawzall or equivalent, cut the left side of the engine shield (3). Cut the engine shield along the feature line (4) from front to rear. Refer to illustration.
4. Using a Sawzall or equivalent, cut the engine shield on the right side along the two feature lines (5) then just the left of the inboard hole (5). Refer to illustration.
5. Discard the dark green portion of the engine shield (6).
6. Install the two remaining engine shield pieces onto the vehicle.
10. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A dealer net price for insulating tape needed to perform the required repairs, not to exceed $9.51 USD, $10.46 CAD, plus applicable Mark-Up or Landed Cost (for Export).
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer