Non-Dealer Recipients
DCS ADMINISTRATIVE MESSAGE FACSIMILEAM90-226
TO: THE FOLLOWING NON-DEALER RECIPIENTS:
BRANCH MANAGERS MARKETING CENTER MANAGERS DEALER ASSISTANCE CENTER MANAGERS SERVICE & CUSTOMER SATISFACTION MANAGERS
ORIGINATING DEPARTMENT: TECHNICAL SERVICE
** ADMINISTRATIVE MESSAGE 01-227 CREATED ON 9/04/90 AT PAGE 1 OF 2
TO: ALL CHEVROLET DEALERS
ATTENTION: SERVICE & PARTS MANAGERS
SUBJECT: PRODUCT CAMPAIGN 91C02 TORQUE CONVERTER DAMPER SPRING
CHEVROLET HAS DETERMINED THAT ALL 1991 R/V 2500 SUBURBANS AND R/V 3500 CREW CABS SHIPPED PRIOR TO AUGUST 18, 1990 FROM THE FLINT ASSEMBLY PLANT AND EQUIPPED WITH ELECTRONIC AUTOMATIC TRANSMISSIONS, WITHIN THE FOLLOWING VIN BREAKPOINTS, HAVE TORQUE CONVERTERS WITH SUSPECT DAMPER SPRINGS. THESE DAMPER SPRINGS MAY FRACTURE NEAR THE TIP END RESULTING IN NOISE AND POSSIBLE TRANSMISSION FAILURE.
TO PREVENT THESE TRANSMISSIONS FROM FAILING, IT WILL BE NECESSARY TO INSTALL A NEW TORQUE CONVERTER ACCORDING TO THE SERVICE PROCEDURES CONTAINED IN THE DEALER PRODUCT CAMPAIGN BULLETIN.
THIS REPAIR IS TO BE PERFORMED PRIOR TO VEHICLE SALE.
VEHICLES INVOLVED
YEAR MODEL PLANT FROM THROUGH
1991 R/V 2500 FLINT MF101270 MF104800
SUBURBAN
1991 R/V 3500 FLINT MF300005 MF300226
CREW CAB
SELECT DEALERS WITH INVOLVED VEHICLES WERE ADVISED IN DCS ADMINISTRATIVE MESSAGE 02-211 DATED 8/31/90 OF THESE UNITS, ALONG WITH CAMPAIGN SERVICE PROCEDURES.
NOTE: DEALER CAMPAIGN CLAIMS MAY BE SUBMITTED BEGINNING SEPTEMBER 10, 1990
DEALERS RECEIVING UNITS WITHIN THE INVOLVED VIN RANGES ARE TO VERIFY COMPLETION OF THIS CAMPAIGN ON THE V.I.S.S SYSTEM. V.I.S.S. WILL INCLUDE INVOLVED VIN'S BEGINNING SEPTEMBER 10, 1990.
DEALER PRODUCT CAMPAIGN BULLETINS AND INVOLVED VIN LISTINGS WILL BE MAILED ON SEPTEMBER 11, 1990. ANY OWNER NOTIFICATION LETTERS REQUIRED WILL BE MAILED ON SEPTEMBER 18, 1990. THIS CAMPAIGN INVOLVES APPROXIMATELY 500 VEHICLES.
PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GMSPO.
PLEASE COMMUNICATE THIS INFORMATION TO YOUR SERVICE MANAGER.