Campaign - Crankshaft Position Sensor Failures (Canada): Overview
No.: 5N11GM CANADA
Issued: 04/28/95
SUBJECT:
CRANKSHAFT POSITION SENSOR FAILURES
Models:
1995 S/T Chevrolet and GMC Trucks and Utilities with 4.3L Engines
TO: ALL GENERAL MOTORS DEALERS
General Motors of Canada Limited has determined that CERTAIN 1995 S/T Chevrolet and GMC pickup Trucks and Utilities equipped with 4.3L Engines (RPO L35 - VIN Code "W") were shipped with a crankshaft position sensor that may fail due to liquid intrusion. Failure of the sensor may result in engine stalling with a no start or hard start condition.
To correct this condition, dealers are to install a new crankshaft position sensor.
VEHICLES INVOLVED:
Involved are CERTAIN 1995 S/T Chevrolet and GMC Trucks and Utilities equipped with 4.3L Engines (VIN Code "W") and built within the VIN breakpoints.
NOTE:
PLEASE CHECK DCS SCREEN 45 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
All affected vehicles have been identified by the VIN listing provided to involved dealers with this bulletin. Any dealer not receiving a listing was not shipped any of the affected vehicles.
DEALER CAMPAIGN RESPONSIBILITY:
All unsold new vehicles in dealer's possession and subject to this campaign MUST be held and inspected/repaired per the Service Procedure of this Campaign Bulletin before owners take possession of these vehicles.
Dealers are to perform this campaign on all involved vehicles at no charge to owners, regardless of kilometers traveled, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
CAMPAIGN PROCEDURE:
Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.
OWNER NOTIFICATION:
All owners of record at the time of campaign release are shown on the computer listing and have been notified by first class mail from General Motors (see copy of owner letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.
PARTS INFORMATION:
Parts required to complete this campaign should be ordered through regular channels, as follows:
Part Number Description Quantity/Vehicle
10456292 Sensor Assembly - 1
Crankshaft Position
PARTS AND LABOR CLAIM INFORMATION:
Credit for the campaign work performed will be paid upon receipt of a properly completed campaign claim card or DCS transmission in accordance with the illustration.
Time allowance includes 0.1 hour for dealer administrative detail associated with this campaign.
Parts credit will be based on dealer net plus 40% to cover parts handling.
* 12460 Fuel Top Off - (Up to $30.00) - NOT for dealer inventory vehicles
* T246l Wash Vehicle - (Up to $10.00) - NOT for dealer inventory vehicles
NOTE:
LABOR OPERATIONS T2460 AND T2461 ARE TO BE PERFORMED ONLY ONCE FOR VEHICLES INVOLVED IN CAMPAIGN 5N07/5N09/5N10/5N11
* These services should be clearly noted on the repair order and marked "NO CHARGE." This should then be presented to the owner as a gesture of appreciation from the dealership for their cooperation and inconvenience. These services can be charged by submitting a Warranty Claim and the amounts entered in the "Net Item/Sublet Amount" column using appropriate "T" labor operations.
INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL
Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.