Owner Letter

Dear Chevrolet/GMC Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall:

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1997 G Vans equipped with 6.5L turbo-charged diesel engines. These vehicles exhibit a condition in which the front left-hand brake pipe may be contacted by the lower engine oil cooler hose. With contact, the oil cooler hose could wear a hole in the brake pipe during the life of the vehicle causing a loss of front brake performance and increased stopping distances. Partial loss of braking at a time when minimum stopping distance is required could result in a vehicle crash without prior warning.

What Will Be Done:

To prevent the possibility of this condition occurring, your GM dealer will install an engine oil cooler hose bracket to prevent the lower engine oil cooler hose from contacting the brake pipe, and inspect the brake pipe for wear, and if required, replace the brake pipe. This service will be performed for you at no charge.

How Long Will The Repair Take?

The length of time required to perform this service is 25 minutes to install the bracket, and if required, an additional hour and 15 minutes to replace the brake pipe. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.

Contacting Your Dealer:

Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Chevrolet/GMC dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center at the listed number.

Division Number Deaf, Hearing Impaired
or Speech Impaired

Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-462-8583

If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

Customer Reply Card:

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.