Campaign - Tailgate Cable Replacement/Warranty Extension: Overview
Subject:Special Policy Adjustment - Tailgate Support Cable Replacement
# 06020A - (09/11/2006)
Models:
2000-2003 Chevrolet S10
2000-2003 GMC Sonoma
The service procedure and labor time in this bulletin have been revised because of feedback received from GM dealership service technicians. Discard all copies of bulletin 06020, issued July 2006.
Due to part availability this Special Policy is being mailed to customers in phases. You will be notified as parts become available and phases are released.
To minimize customer inconvenience, encourage customers to have their cables replaced rather than returning for annual inspections.
If a customer is concerned that the inspection procedure is not an appropriate way to assure the intended performance of the cables, or is unwilling to perform the required inspection, dealers are instructed to assist the customer by replacing the galvanized support cables with stain less steel support cables.
Condition
Some customers of 2000-2003 Chevrolet S10 and GMC Sonoma vehicles may experience broken galvanized steel tailgate support cables.
Special Policy Adjustment
This special policy covers the condition described above for a period of 12 years from the date the vehicle was originally placed in service, regardless of mileage. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after July 21, 2006 are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to July 21, 2006 must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2000-2003 Chevrolet S10 and GMC Sonoma vehicles built within the VIN breakpoints shown.
Parts Information
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
1. Open and support the endgate.
2. Disconnect the endgate cable from the bolt head of the endgate striker bolt.
Important:
Insert the gasket removal tool or equivalent (1) behind the center latch assembly fastener to avoid damaging endgate paint.
3. Insert the gasket removal tool or equivalent (1) behind the center latch assembly fastener.
4. Drill out the rivet (1) on the latch assembly using a 9.5 mm (3/8 in) drill bit.
5. Ream the latch assembly hole (2) using a 9.5 mm (3/8 in) dill bit.
6. Remove the latch assembly fastener (3) from the latch assembly.
7. Loosen but do not remove the latch assembly fastener (1).
8. Apply two thin coats of rust penetrating lubricant (corrosion inhibitor) to the area around the latch assembly fastener hole (2).
9. Install the new fastener and new cable (2) to the latch assembly.
Tighten
Tighten the fastener to 9 Nm (80 lb in).
10. Install and tighten the fastener (3) and tighten the fastener (1).
Tighten
Tighten fasteners (1) and (3) to 25 Nm (18 lb ft).
11. Attach the new cable onto the bolt head of the endgate striker bolt.
12. Perform Steps 2-11 for the opposite side of the endgate.
13. Close the endgate.
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the special policy condition are to be submitted the dealer prior to or by November 30, 2007. Repairs must have occurred within the 12 years of the date the vehicle was originally placed in service, regardless of mileage. When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Originally paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
Disclaimer