Campaign - Positive Battery Cable Misrouted-Reroute: Overview
Subject:Customer Satisfaction - Positive Auxiliary Battery Cable Misrouted-Reroute # 07120 - (05/15/2007)
Models:
2007 Chevrolet Tahoe
Equipped with Police Package (RPO PPV) or Special Service Package (RPO 5W4) and Dual Batteries (6A6)
THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2008.
Condition
On certain 2007 Chevrolet Tahoe vehicles equipped with a Police Package (RPO PPV) or Special Service Package (RPO 5W4) and dual batteries (RPO 6A6), the positive battery cable on the auxiliary battery may be misrouted. If the cable is misrouted, it may come in contact with the power steering pulley and the cable insulation may begin to wear. If the insulation wears away and contacts the pulley surface, the headlamps may flicker, the gauges on the instrument panel may fluctuate, the malfunction indicator lamp (MIL) may illuminate, and the driver may not be able to start the vehicle.
Correction
Dealers are to inspect the cable for insulation wear and reroute or replace the cable, as needed.
Vehicles Involved
Involved are certain 2007 Chevrolet Tahoe vehicles equipped with a Police Package (RPO PPV) or Special Service Package (RPO 5W4), dual batteries (RPO 6A6), and built within the VIN breakpoints shown.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
-- US dealers - GM DealerWorld Recall Information
-- Canadian dealers - GMinfoNet Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
It is anticipated that there will be no battery cable replacements required. In the rare instance that one is required, the cable can be obtained from General Motors Service and Parts Operations (GMSPO). DO NOT ORDER REPLACEMENT BATTERY CABLES FOR SHELF STOCK.
Service Procedure
The routing of the positive auxiliary battery cable (2) may be near the power steering pulley (3) or on top of the power steering lines.
^ If the positive auxiliary battery cable (2) is routed near the power steering pulley (3) or on top of the power steering lines, re-routing of the auxiliary positive battery cable is required. Perform Steps 1-5 below.
^ If the positive auxiliary battery cable is routed (2) near the power steering pulley (3) or on top of the power steering lines and the cable is damaged, repair and re-routing of the auxiliary positive battery cable is required. Perform Steps 1-5 below.
^ If the positive auxiliary battery cable (2) is routed correctly and there is no cable damage, no further action is required.
1. Open the hood.
2. Disconnect the negative battery cable.
3. Disconnect the negative auxiliary battery cable.
4. Disconnect the positive auxiliary cable.
IMPORTANT:
Inspect the positive auxiliary cable for damage. If the cable is damaged, repair or replace the cable (it is anticipated that no cable replacement will be required).
5. Re-route the positive auxiliary battery cable (1). The positive auxiliary cable (1) must be routed between the two power steering pipes (2). Secure the positive auxiliary battery cable to the ECM harness using the ECM bundle clip (4).
Claim Information
Submit a Product Claim with the information shown.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2008.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through May 31, 2008, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
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