Owner Letter

Owner Letter

June 2009

Dear General Motors Customer:

As the owner of a 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, or Saturn OUTLOOK vehicle, it is our commitment to you as a member of the GM family to provide you with important information that may affect your vehicle.

General Motors recently announced a customer satisfaction program involving 2009 model year Buick Enclave, Chevrolet Traverse, GMC Acadia, and Saturn OUTLOOK vehicles registered in states with extreme cold temperatures of -5° to -49°F. These states are listed below.

Alaska

Colorado

Idaho

Illinois

Indiana

Iowa

Maine

Michigan

Minnesota

Montana

Nebraska

New Hampshire

New York

North Dakota

Ohio

Pennsylvania

South Dakota

Vermont

Wisconsin

Wyoming

Vehicles that are operated in temperatures of -5° to -49°F, may have a condition in which the power brake assist may be temporarily reduced. In these extreme cold temperatures, the opening of one or both of the power brake booster vacuum check valves may be delayed, resulting in reduced power brake assist. As the valve(s) warm, which could take more than 1 minute, the valve operation returns to normal and full power brake assist returns.

Records indicate that your vehicle is not registered in one of these states, but you could experience this condition if you travel in one of these states while the temperatures are -5° to -49°F. If you intend to travel in one of these states when the temperatures are expected to be -5° to -49°F, you may contact your GM dealer/retailer to arrange to have the power brake booster vacuum check valves repaired. Present this letter to your dealer/retailer as authorization for this service. This service will be performed at no charge until June 30, 2010.

If you do not expect to travel in one of these states when the temperatures are -5° to -49°F, no action is required, but we suggest you put this letter with your owner manual for future reference.

If you have any questions or need assistance, just contact your dealer/retailer or the appropriate Customer Assistance Center at the number listed below.





We are sorry for any inconvenience you may experience; however we have taken this action in the interest of our continued satisfaction with our products.

Scott Lawson

Director

Customer and Relationship Services