Recall - Left Rear Brake Hose Wear (Canada): Overview
SAFETYBulletin No.: 12076
Date: July 16, 2012
Subject: -12076 Left Rear Brake Hose Wear
Models:
2009 Chevrolet Uplander
2009 Pontiac Montana SV6
Canadian and Export Vehicles
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2009 model year Chevrolet Uplander and Pontiac Montana SV6 Canadian and export vehicles. These vehicles may have a condition in which the left rear brake hose may come in contact with the parking brake cable, causing the brake hose to wear. If this condition is not noticed during brake maintenance, over time, the hose could become damaged to the point where a brake fluid leak may occur. This may be evident by fluid spotting on the ground when the vehicle is parked. If this warning is ignored and enough fluid leaks out, the brake system warning light will illuminate. The vehicle can still be stopped; however, increased brake pedal travel and increased stopping distance may be required, which could result in a crash.
Correction
Dealers are to inspect and ensure that there is adequate clearance between the left rear brake hose and the parking brake cable. If there is evidence of contact (wear), dealers are to replace the brake hose.
Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Note
To determine if the parking brake cable is contacting the rear brake hose, ensure the suspension of the vehicle is loaded. Do NOT put the vehicle on a hoist to inspect for parking brake cable-to-rear brake hose contact.
1. Put vehicle on an alignment rack.
Note
A mirror is required to inspect the top and backside of the brake hose.
2. Determine if the parking brake cable (2) is contacting the driver side rear brakehose (1). There must be 15 mm-25 mm (0.59 in -0.98 in) of clearance (4) between the parking brake cable (2) and the rear brake hose(1).
- If the parking brake cable is NOT contacting the driver side rear brake hose and the brake hose does NOT have evidence of wear, a cut or chaffing, proceed to Step 3.
- If the parking brake cable is contacting the driver side rear brake hose, inspect the brake hose for evidence of wear, a cut or chaffing. Proceed to step 3 if the brake hose is NOT damaged. Proceed to step 4 if the brake hose is damaged.
3. Ensure there is 15 mm-25 mm (0.59 in -0.98 in) of clearance (4) between the parking brake cable (2) and the rear brake hose(1).
- If there is 15 mm-25 mm (0.59 in -0.98 in) of clearance between the parking brake cable and the rear brake hose, remove the vehicle from the alignment rack. No further action is required.
Note
Bending the parking brake bracket forward (toward the engine) (5) increases the clearance. Bending the parking brake bracket in rearward decreases the clearance.
- If there is NOT 15 mm-25 mm (0.59 in -0.98 in) of clearance (4) between the parking brake cable (2) and the rear brake hose (1), bend the parking brake cable bracket forward until is 15 mm-25 mm (0.59 in -0.98 in) of clearance between the parking brake cable and the rear brake hose is achieved. Remove the vehicle from the alignment rack once the desired clearance is achieved. No further action is required.
4. Remove the vehicle from the alignment rack and raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
5. Remove the driver side rear brake hose. Refer to Rear Brake Hose Replacement in SI.
6. Install a new driver side rear brake hose. Refer to Rear Brake Hose Replacement in SI.
Note
To determine if the parking brake cable is contacting the rear brake hose, ensure the suspension of the vehicle is loaded. Do NOT put the vehicle on a hoist to inspect for parking brake cable-to-rear brake hose contact.
7. Put the vehicle on an alignment rack.
8. Bend the parking brake cable bracket forward (5) until 15 mm-25 mm(0.59 in -0.98 in) of clearance between the parking brake cable(2) and the rear brake hose (1) is achieved.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2013.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM Service representative prior to processing the request.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A Dealer net price for the brake fluid required to perform the required repairs, not to exceed $7.26 CAD, plus applicable Mark-Up or Landed Cost (for Export).
** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification - For Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For Export
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer