Campaign - Cooling Fan/Motor Assembly Replacement: Overview
Revised March 2006Dealer Service Instructions for:
Customer Satisfaction Notification E19
Radiator Cooling Fan
The service procedure and time allowance for this notification has been revised effective March 30, 2006.
Models
2004-2006 (ZH) Chrysler Crossfire
NOTE:
This notification applies only to the above vehicles built from March 1, 2004 through September 14, 2005 (MDH 030106 through 091406).
IMPORTANT:
Many of the above vehicles were repaired before delivery to dealers or under warranty and therefore have been excluded from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The radiator cooling fan motor on about 23,700 vehicles may have been improperly assembled. This can cause the fan motor to fail and result in the engine damage from overheating under certain operating conditions.
Repair
The cooling fan and motor assembly must be replaced.
Parts Information
Each dealer, to whom vehicles in the notification were invoiced, will receive enough Cooling Fan and Motor assemblies to service about 5% of those vehicles.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE:
The above time allowance is effective for repairs completed on or after March 30, 2006.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS. To view this notification on DealerCONNECT, select "Global Recall Module" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Lists, Global Recall Module, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall Module (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this module, click on the "Service" tab and then click on "Global Recall Module." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation