Audio System - Cannot Adjust Audio Volume
NUMBER: 08-017-08GROUP: Electrical
DATE: April 29, 2008
THE StarSCAN(R) FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
StarSCAN(R) SOFTWARE LEVEL MUST BE AT RELEASE 8.04 OR HIGHER FOR THIS BULLETIN.
StarMOBILE STANDALONE MODE OR StarMOBILE DESKTOP CLIENT MAY ALSO BE USED TO PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Can Not Adjust Volume At the Navigation Prompt
OVERVIEW:
This bulletin involves selectively erasing and reprogramming the production Audio Amplifier with new software.
NOTE:
The Mopar(R) Kicker Amplifier pin 77KICK18AB is also effected by this condition. Based on Mopar's Warranty Policy, dealer/customers who have this issue should contact the Tech Line to arrange for a replacement amplifier.
NOTE:
After the flash is performed an active DTC will be set in the amplifier. It will be necessary to disconnect the StarSCAN(R), turn the ignition key off, turn the ignition back on and then erase the DTC's.
MODELS:
2008 (LX) 300C/Magnum/Charger
2008 (LE) 300C/300 Touring (International Markets)
NOTE:
This bulletin applies to the above listed vehicles equipped with a 6.IL engine (sales code ESF) and a 13 Speaker KICKER SRT High Performance Audio (sales code RC5) built before December 18, 2007 (MDH 1218XX).
SYMPTOM/CONDITION:
The customer complains that he/she cannot adjust the navigation prompt volume.
DIAGNOSIS:
If the customer describes or experiences the Symptom/Condition, perform the Repair Procedure.
SPECIAL TOOLS / EQUIPMENT REQUIRED:
REPAIR PROCEDURE - USING THE INTERNET TO RETRIEVE THE FLASH FILE:
NOTE:
Before performing this Repair Procedure, the operating software in the StarSCAN(R) must be programmed with software release level 8.04 or higher.
The software release level is visible in the blue header at the top of the StarSCAN(R) screen.
NOTE:
The StarSCAN(R) diagnostic scan tool fully supports Internet connectivity. However, to take advantage of this feature you must first configure the StarSCAN(R) for your dealership's network. Make sure the StarSCAN(R) is configured to the dealership's network before proceeding. For instruction on setting up your StarSCAN(R) for the dealer's network refer to either:
"DealerCONNECT > Service > StarSCAN and StarMOBILE tools> Online Documentation", or refer to the StarSCAN(R) Quick Start Networking Guide. The StarSCAN(R) Quick Start Networking Guide is also available on the website under the "Download Center".
NOTE:
If this flash process is interrupted/aborted, the flash should be restarted.
1. Open the hood and install a battery charger. Using a voltmeter, verify that the charging rate provides 13.2 - 13.5 volts. Set the battery charger to continuous charge. Do not allow the charger to time out during the flash process. Remove the charger from the battery when the flash process is complete.
NOTE:
Do not allow the charging voltage to climb above 13.5 volts during the flash process.
2. Connect the CH9410 StarSCAN(R) ethernet cable to the StarSCAN(R) and the dealer's network drop.
3. Connect the CH9404D StarSCAN(R) vehicle cable to the StarSCAN(R) and the vehicle.
4. Power ON the StarSCAN(R).
5. Turn the ignition switch on.
6. Retrieve the old Radio Amplifier part number. Using the StarSCAN(R) at the "Home screen:
a. Select "ECU View"
b. Touch the screen to highlight the Radio AMP in the list of modules.
c. Select "More Options"
d. Select "ECU Flash".
e. Record the part number at the top of the "Flash AMP" screen for later reference.
f. Select "Browse for New File". Follow the on screen instructions.
g. Select "Download to Scantool".
h. Select "Close after the download is complete, then select "Back".
i. Highlight the listed calibration.
j. Select "Update Controller".
k. When the update is complete, select "OK".
7. Verify the part number at the top of the "Flash AMP" screen has updated to the new part number.
8. Select More Options.
9. ECU Overview-AMP
10. Select the Misc Functions
11. Select the Reset ECU option and then select the Start Button.
12. With the StarSCAN(R) and erase all DTC's.
NOTE:
Due to the Radio Amplifier programming procedure, a DTC may be set in other modules within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. From the "Home" screen select "System View". Then select "All DTCs". Press "Clear All Stored DTCs" if there are any DTCs shown on the list.
POLICY:
Reimbursable within the provisions of the warranty.
NOTE:
The Mopar� Kicker Amplifier pin 77KICKI8AB is also effected by this condition. Based on Mopar's Warranty Policy, dealer/customers who have this issue should contact the Tech Line to arrange for a replacement amplifier.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.