Canada - Campaign - M04 Engine Oil Addendum Card/Tip Card
BulletinM04
Issue Date
2012-03-20
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION M04 ENGINE OIL ADDENDUM CARD AND TIP CARD
MODELS:
2012 (LC/LD) Dodge Challenger SRT and Charger SRT
(LX) Chrysler 300 SRT
NOTE:
This notification applies only to the above vehicles equipped with a 6.4L Hemi engine (sales code ESG or ESH) built through October 31, 2011 (MDH 103121).
2012 (WK) Jeep(R) Grand Cherokee SRT
NOTE:
This notification applies only to the above vehicles equipped with a 6.4L Hemi engine (sales code ESG or ESH) built through October 20, 2011 (MDH 102020).
^ The User Guide and Tip Card on about 297 of the above vehicles incorrectly stated the use of SAE 5W-40 engine oil instead of the correct oil which is SAE 0W-40 full synthetic engine oil.
^ To correct this condition, The Tip Card located on the sun visor must be replaced and an owner's manual addendum card must be placed in the glove box.
NOTE:
An Owner's Manual Addendum Card and Tip Card has been mailed directly to all owners of involved vehicle.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
1C4RJFDJ3CC104625 - 1C4RJFDJ0CC173773
2C3CDXGJ3CH100641 - 2C3CCAFJ1CH800613
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter