Campaign - Integrated Child Seats: Overview
No. 650September, 1995
To: All Dodge and Chrysler-Plymouth Dealers
Subject:
Customer Satisfaction Notification # 650-- Integrated Child Seats
Models:
1996 Model Year Dodge Caravan, Plymouth Voyager and Chrysler Town & Country (NS) Vehicles Equipped With Integrated Child Seats Built Through Early June, 1995
The integrated child seat belt retractor may restrict belt travel, making it difficult to remove a child from the seat after unlatching the belt buckle. To correct this condition, both integrated child seats must be replaced with revised seats containing retractor improvements. The revised seats will also increase child comfort by incorporating protective seat belt wraps to prevent belt chafe.
Details of this service action are explained in the following sections.
Service Procedure Videotape
No videotape of the service procedure for this notification will be provided.
Dealer Notification & Vehicle List
Involved dealers:
Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a copy of this dealer notification letter and a list of the involved vehicles by first class mail.
The Vehicle List is arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
All other dealers:
Each Dodge and Chrysler-Plymouth dealer who does not receive a Vehicle List will receive a copy of this dealer notification letter by first class mail.
DIAL System Function 70
All involved vehicles will be entered to DIAL System Function 70 at the time of notification implementation for dealer inquiry by VIN as needed.
Parts
Each involved dealer, to whom vehicles in the notification were invoiced (or the current dealer at the same street address)1 will receive, and be billed for, enough Child Seat Packages to service 100% of those vehicles. Dealers are requested to limit additional parts orders to those transient vehicles for which a repair has been scheduled. Eight (8) different parts packages are required for this notification, depending upon the vehicle interior color and trim. The Vehicle VIN List provided to each involved dealer includes a symbol which identifies the required part number package for each VIN. This symbol is located in the third column of the VIN list and is identified by the "P" column header. The chart below identifies the proper part package application represented by each part code on the VIN listing.
Each parts package contains the components as shown.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for the service with their dealers. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record service completions and provide dealer payments.
Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Replace both child seats 23650182 0.7 hours
Add the cost of the parts package plus applicable dealer allowance to your claim.
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete claim processing instructions.
Parts Return
Not required.
Vehicle Not Available
If a vehicle is not available for service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Notification Form or describe the reason on a postcard and mail to:
Chrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.