Owner Letter (California Vehicles)
DAIMLERCHRYSLEREMISSIONS RECALL TO REPLACE YOUR MINIVAN'S RADIATOR FAN RELAY
Dear DaimlerChrysler Minivan Owner:
DaimlerChrysler has determined that some 1996 Dodge Caravan/Grand Caravan, Plymouth Voyager/Grand Voyager and Chrysler Town & Country minivans may be in violation of California emissions regulations.
The problem is...
The radiator fan relay on your minivan (identified on the enclosed form) may not turn on the radiator cooling fans. This may cause your engine to overheat. In addition, radiator fan relay operation is monitored by the vehicle's On-Board Diagnostic (OBD) system. Failure of an OBD monitored component violates California Air Resources Board (CARB) emission regulations.
What DaimlerChrysler and your dealer will do...
DaimlerChrysler will repair your minivan free of charge (parts and labor). To do this, your dealer will replace the radiator fan relay. The work will take about 1/2 hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do...
Simply contact your dealer right away to schedule a service appointment.
Bring the enclosed Owner Notification Form with you to your dealer. It identifies the required service to the dealer.
If you live in California and don't get this done...
The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years
and before it is sold. Without the free service we are providing, your vehicle may be more likely to fail this test and require that you make costly repairs.
How the state knows that the recall has been performed...
State of California regulations require DaimlerChrysler to provide the
Department of Motor Vehicles with a record of all vehicles that have not
had the recall service performed. If you live in the state of California
and your vehicle is not on this list, the state will know that the recall
has been completed.
Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is completed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof of recall completion.
If you need help... If you have trouble getting your vehicle repaired, please call the DaimlerChrysler Customer Assistance Center, toll free, at
1-800-992-1997. A representative will assist you in getting your vehicle
repaired.
In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your vehicle.
We are sorry for any inconvenience but trust you understand our interest in clean air and your continued satisfaction with our products. Thank you for your attention to this important matter.