Campaign - 'DOT 4' Brake Fluid Change Interval Update: Overview
January 2005Dealer Service Instructions for:
Customer Satisfaction Notification D56
Maintenance Logbook Addendum / Brake Fluid
Models
2003 (VA) Dodge Sprinter 2500/3500 series
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should insert a copy of the owner letter into the glove box of these vehicles before retail delivery. Dealers should also insert a copy of the attached owner letter into the glove box of vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Maintenance Logbook in about 2,700 of the above vehicles does not contain the recommended "DOT 4" brake fluid change interval for commercial vehicle applications.
It is recommended that the brake fluid be changed every two years with a brake fluid that meets "DOT 4" specifications (Mopar P/N 04549625AC or equivalent).
Repair
The recommended "DOT 4" brake fluid change interval is included in the owner letter and will be mailed to owners known to DaimlerChrysler. The owners are requested to keep the letter with their Maintenance Logbook.
Parts Information
No parts are required to perform this service procedure.
Service Procedure
1. Locate the Maintenance Logbook in the vehicle's glove box.
2. Insert a copy of the attached owner notification letter into the Maintenance Logbook.
3. Place the Maintenance Logbook back into the glove box.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance:
FOR UNSOLD VEHICLES: Enter "UPDATE" in the part number section of your claim with a quantity of one (1). Enter $5.00 WITH NO MARK-UP for maintenance logbook up date handling reimbursement.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS. This notification can be viewed on DealerCONNECT by selecting "Global Recall System" on the Service tab, then clicking on the description of this notification or by selecting TechCONNECT and "Search Bulletins/Recalls."
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the requirement by mail. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should insert a copy of the attached owner letter into the glove box of all unsold vehicles before retail delivery.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation