Recall - Steering Column Replacement: Overview
February 2009Dealer Service Instructions for:
Safety Recall H25
Steering Column
Models
2003-2004 (VA) Dodge Sprinter
2002-2003 (VA) Freightliner Sprinter
2006 (VA) Dodge Sprinter
NOTE:
This recall applies only to the above vehicles that have had the steering column replaced with a Mopar service steering column.
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Mopar service replacement steering column on about 10 of the above vehicles may have welds that could crack. This could allow the steering column to detach and cause a crash without warning.
Repair
The steering column must be replaced.
NOTE:
VIN specific part number application information is available through the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) system.
Parts Information
Reminder: VIN specific part number application information is available
through the DealerCONNECT GRS and VIP system.
To use GRS, enter DealerCONNECT, click on the "Service" tab, click on "Global Recall System," enter the recall number in the "Recall Code:" box, and select "VIN" in the "List By:" drop down menu.
To use VIP, enter DealerCONNECT, click on the "Service" tab, click on "Single VIN Inquiry," enter the VIN and mileage, click "View," click on the "Coverages" tab and click on the "Recall" tab.
NOTE:
Due to the small number of involved vehicles, no parts will be distributed initially.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler