Campaign - Tire/Rim/Inflation Pressure Label Replacement: Overview
April 2004Customer Satisfaction Notification No. D06
Tire, Rim and Inflation Pressure Information
Models
2004 (DR) Dodge Ram SRT-10
NOTE:
This recall only applies to the above vehicles that were built through January 16, 2004 (MDH 011622).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Vehicle Certification Label on about 500 of the above vehicles does not list the appropriate tire size, rim and inflation pressure information. While the tire and rim sizes shown on the label comply with Federal regulations, they can not be mounted onto these vehicles without replacing additional components.
Repair
Vehicle certification information correction label overlays will be mailed to owners known to DaimlerChrysler for the owners to install (or for installation by their dealer if preferred)
Parts Information
Tire information label overlays are being mailed to all owners known to DaimlerChrysler. If an owner's label overlay is lost, dealers may order additional label overlays if necessary.
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the label, if necessary, plus applicable dealer allowance to your claim
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions
Parts Return
Not applicable.
Dealer Notification and Vehicle List
All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's, name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to install the labels themselves or schedule an appointment for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation