Recall - Front Side Window Air Bag Replacement: Overview
July 2007Dealer Service Instructions for:
Safety Recall G20
Side Window Airbags
Models
2007 (VB) Dodge Sprinter
NOTE:
This recall applies only to the above vehicles equipped with side window airbags (sales code CJ4)
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory.
Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The side window airbag diffuser(s) on 21 of the above vehicles may crack during a side impact collision. This could increase the risk of injury to front seat occupants during a crash.
Repair
The right, left or both side window airbags must be replaced.
NOTE:
A "Single VIN Inquiry" in DealerCONNECT must be performed to determine the parts requirement for each involved vehicle.
Parts Information
Each dealer to whom vehicles in the recall were assigned will receive enough Side Window Airbags to service 100% of those vehicles.
Reminder:
VIN specific parts application for your dealer's assigned vehicles is available through the Global Recall System (GRS) and Vehicle Information Plus (VIP).
To use GRS, enter DealerCONNECT, click on the "Service" tab, click on "Global Recall System," enter the recall number in the "Recall Code:" box and select "VIN" in the "List By:" drop down menu.
To use VIP, enter DealerCONNECT, click on the "Service" tab, click on "Single VIN Inquiry," enter the VIN and mileage, click "View," click "Coverages" and click on the "Recall" tab.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the recall parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Dealer Notification
All dealers will receive three copies of this dealer recall notification letter by mail.
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this recall. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation