Body - Hood Seal Is Loose Or Missing
NUMBER: 23-021-11GROUP: Body
DATE: June 03, 2011
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) 11-050. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY.
SUBJECT:
Loose Or Missing Hood Seal
OVERVIEW:
This bulletin involves inspecting for a loose or missing hood seal.
MODELS:
2011 (WD) Durango
NOTE:
This bulletin applies to vehicles built after December 23, 2010 (MDHI223XX) and before December 28, 2010 (MDH1228XXX).
SYMPTOM/CONDITION:
The customer may notice the hood seal is missing or not properly adhered to the hood and in some areas it may be loose.
DIAGNOSIS:
If a customer's VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Open the hood and inspect for a loose or missing hood seal ( ). Was the hood seal loose or missing?
a. Yes >>> Proceed to Step # 2.
b. No >>> Return vehicle to the customer or dealer inventory.
2. Remove and discard the hood seal.
3. Using isopropyl alcohol and a cloth, clean the surface area thoroughly where the new hood seal will be installed (Fig. 2).
4. Install new hood seal starting from the left side by pushing the attaching push pins in the corresponding locator holes (Fig. 3).
5. Remove and discard the liner from the double back tape (Fig. 3).
6. Apply firm even hand pressure across the hood seal to wet out the adhesive (Fig. 3).
7. Return the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.