Canada - Recall - K28 Left Tie Rod End
BulletinK28
Issue Date
2011-03-01
IMPORTANT
DEALER SERVICE INSTRUCTIONS
SAFETY RECALL K28 LEFT TIE ROD END
MODELS:
2008 - 2010 (DM) Ram Truck (4500/5500 series cab chassis)
NOTE:
This recall applies only to the above vehicles built through February 19, 2010 (MDH 021901).
2011 (DP) Ram Truck (4500/5500 series cab chassis)
NOTE:
This recall applies only to the above vehicles built through September 02, 2010 (MDH 090223).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
^ The left outer tie rod end on about 3,275 of the above vehicles may fracture due to a misalignment condition. Under certain driving conditions, this may lead to a weakening and eventual fracture of the left outer tie rod ball stud. A fractured tie rod end could cause a loss of directional stability and a crash without warning.
^ To correct this condition, the left outer tie rod end must be replaced, toe-in must be set, and the tie must be aligned using an inclinometer tool.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3D6WD7EL2AG102952 - 3D6WD6EL7AG141692
3D6WU7CL4BG500524 - 3D6WU6EL2BG521606
3D6WD78A08G100184 - 3D6WD66A98G249559
3D6WD76L09G500185 - 3D6WC78L89G561865
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter