Campaign - Battery Inspection/Replacement: Overview
May 2012Dealer Service Instructions for:
Customer Satisfaction Notification M19
Damaged Batteries
Models
2012 (D2) Ram Truck (3500 series Pick Up)
(DD) Ram Truck (3500 series Cab Chassis)
(DJ) Ram Truck (2500 series Pick Up)
(DP) Ram Truck (4500/5500 series Cab Chassis)
NOTE:
This notification applies only to the above vehicles equipped with a 6.7L Cummins diesel engine (sales code ETJ) built from January 24, 2012 through January 31, 2012 (MDH 012407 through 013106).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The batteries in about 670 of the above trucks may have been damaged during the vehicle assembly process. A cracked battery could leak electrolyte and/or shorten the intended battery life.
Repair
Both batteries must be inspected for cracks and/or electrolyte leakage. Batteries that fail inspection must be replaced.
Parts Information
Special Tools
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owners name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealers VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC