Mirrors - L/H Tow Mirror Shaking Motion In Mirror Glass
NUMBER: 23-019-12GROUP: Body
DATE: June 19, 2012
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 12-043. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
Shaking Motion In Left Rearview Tow Mirror Assembly
OVERVIEW:
This bulletin involves inspecting and if necessary replacing the left rearview tow mirror assembly.
MODELS:
2012 (DS) RAM 1500 Pickup
2012 (DJ) RAM 2500 Pickup
2012 (DD) RAM 3500 Cab Chassis
2012 (D2) RAM 2500 Pickup
2012 (DP) RAM 4500/5500 Cab Chassis
2012 (DX) RAM Regular Cab Chassis (Mexico)
NOTE:
This bulletin applies to vehicles built before January 10, 2012 (MDH0110).
SYMPTOM/CONDITION:
Shaking motion in left rearview tow mirror glass.
DIAGNOSIS:
If a customers VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Using light hand pressure, push up on the outer edge (2) of the left rearview tow mirror assembly (Fig. 1).
2. Did the assembly move upward at the suspect area (3), shown in (Fig. 1)?
a. Yes -> Remove and replace the left rearview tow mirror assembly. Refer to the detailed procedures available in DealerCONNECT > TechCONNECT >: Service Info > 23-Body > Exterior > Mirror, Outside Rearview > Removal / Installation.
b. No -> Return the vehicle to the customer or dealer inventory.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.