Canada - Campaign - M19 Damaged Batteries
BulletinM19
Issue Date
2012-05-31
IMPORTANT
DEALER SERVICE INSTRUCTIONS
CUSTOMER SATISFACTION NOTIFICATION M19 DAMAGED BATTERIES
MODELS:
2012 (D2) Ram Truck (3500 series Pick Up)
(DD) Ram Truck (3500 series Cab Chassis)
(DJ) Ram Truck (2500 series Pick Up)
(DP) Ram Truck (4500/5500 series Cab Chassis)
NOTE:
This notification applies only to the above vehicles equipped with a 6.7L Cummins diesel engine (sales code ETJ) built from January 24, 2012 through January 31, 2012 (MDH 012407 through 013106).
^ The batteries in about 114 of the above trucks may have been damaged during the vehicle assembly process. A cracked battery could leak electrolyte and/or shorten the intended battery life.
^ To correct this condition, both batteries must be inspected for cracks and/or electrolyte leakage. Batteries that fail inspection must be replaced.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT - See below:
DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS
The V.I.N. range for vehicles involved in this campaign is as follows:
3C7WDNFL7CG122841 - 3C63D3GL3CG186403
DEALER VIN LISTS Located in DealerCONNECT - Global Recall System (GRS)
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Dealer Information
Owner Letter