Recall - Windshield Mounting
No. 482July, 1990
To: All Chrysler-Plymouth and Jeep/Eagle Dealers
Subject:
Safety Recall # 482 -- Windshield Mounting
Models:
1990 Model Year Plymouth Laser and Eagle Talon Passenger Cars -- Build Dates May 14 and May 15, 1990
The listed model vehicles were assembled with an improperly diluted primer mixture on the windshield opening flanges prior to windshield glass installation. As a result, these vehicles do not comply with the windshield retention requirements of Federal Motor Vehicle Safety Standard No. 212, Windshield Mounting. To ensure compliance with the standard, the windshield, associated components and primer must be replaced on all involved vehicles.
Important:
Due to their recent manufacture, some of the involved cars may still be in dealer stock. Be sure to complete the service on these cars before retail delivery.
Details of this service action are explained in the following sections.
Vehicle List
Each dealer to whom involved cars were invoiced will receive a vehicle list with this letter arranged in Vehicle Identification Number (VIN) sequence. Owners known to Chrysler are also listed. The lists are for dealer reference in arranging for service of involved cars.
Each Chrysler Corporation dealer without a Vehicle List will receive an information copy of this letter by Compak Mail for use in performing the service on involved cars upon request.
Parts
Order required Windshield (P/N MB479236), 3/8" Butyl Tape (P/N 4076274) and Glass Repair Package (P/N 4267906) at dealer cost as needed.
Owner Notification and Service Scheduling
All involved car owners known to Chrysler are being notified of the service requirement by first class mall. They are requested to schedule appointments for the service with their dealers at the earliest possible date. A copy of the owner notification letter is included.
Enclosed with each owner notification is an Owner Recall Notification Form # 83-295-0019. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Service Procedure
Replace the windshield following the procedure provided on pages 23-55 through 23-59 of the 1990 Laser/Talon Service Manual (# 81-270-0501).
Be sure to follow the recommended new adhesive installation method as instructed on page 23-59 of the manual.
Also, in addition to the instructions in the manual, the following operations should be included in the windshield glass installation procedure.
^ After removing/cleaning all old adhesive, apply primer to the body pinch weld flange.
^ Apply a 3/8" butyl tape dam on the edge of the flange to prevent urethane overflow.
Completion Reporting and Reimbursement
Claims for vehicles which have been serviced must be submitted on the DIAL System. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance (see illustration).
Note:
See Warranty Policy and Procedure Manual, Chapter 6, Subsection H, for complete recall claim processing instructions.
Parts Return
Not required.
Vehicle Not Available
If a car is not available for this service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Recall Notification Form or describe the reason on a postcard and mall to:
Chrysler Corporation 416-15-19
Recall Coordination
P.O. Box 1919
Detroit, Michigan 48231-9986
Following the above procedures will expedite the processing of your claim.
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
SSAFETY RECALL -- WINDSHIELD MOUNTING
Dear Chrysler Motors Vehicle Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Chrysler Motors has determined that some 1990 model Plymouth Laser and Eagle Talon passenger cars fail to conform to Federal Motor Vehicle Safety Standard # 212, Windshield Mounting. The involved cars may not meet the windshield retention crash test requirements of the standard which are intended to prevent the ejection of vehicle occupants in the event of a collision.
Your car, whose Vehicle Identification Number is shown on the enclosed form, is one of the affected vehicles. For this reason we ask that you arrange for service to correct the condition without delay. The service and required parts as defined in this letter will be provided free of charge.
Your dealer will replace the windshield, using specified procedures to ensure its proper retention in the windshield opening.
The recall work will take about three and one-half hours to complete. However, additional time may be required depending on how dealer service appointments are scheduled and processed. To obtain this free repair:
^ Contact your dealer as soon as possible to schedule an appointment for the windshield replacement.
^ Take the enclosed Owner Recall Notification Form with you at the time of your appointment and give it to your dealer. The form shows the identification number for the vehicle which requires service.
If you have any problem obtaining the needed repair, please contact the Chrysler Zone Service Office in your area. (It is listed under "Service Assistance" in your Operator's Manual.) A Zone representative will arrange for prompt servicing of your car.
We regret any inconvenience which this action may cause you. However, we believe that you understand our concern for motor vehicle safety, and for your continued satisfaction with our products. If your dealer fails or is unable to remedy this defect without charge within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call the Toll Free Auto Safety Hotline at 1-800-424-9393. (Washington D.C. area residents may call 366-0123.)
Thank you for your attention to this important matter.