Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS ACTIVATED? Yes. OASIS was activated June 9 2005.

FSA VIN LIST ACTIVATED? Yes.

Available through the website by June 11 2005. Owner names and addresses were available on July 29 2005.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states provinces and countries. Accordingly you must limit the use of this listing to the follow-up necessary to complete this field service action.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

Related damage to under-hood components caused by CAC duct "blow off" does not require prior approval. However for any mother related damage condition call the Special Service Support Center to request approval prior to the repair. Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ Prior to calling the SSSC for prior approval you should have a cost estimate of the additional parts and/or labor cost required to complete the additional work.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

^ If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete the repair actual time (MT05B29) may be used. (See Claims "Preparation and Submission"). No approval is required.

OWNER REFUNDS

^ Ford Motor Company will only refund owner-paid repairs covered by this program if the repair was performed before the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer.) Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.

^ Refund Claiming Information. (Submit on separate repair line.)

- Program Code: 05B29 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

RENTAL VEHICLES

Rental coverage for this population of vehicles is provided under Safety Recall 05S34. See the program bulletin for 05S34 for details.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.

^ The use of actual time (MT05B29) must comply with warranty and policy guidelines as outlined in the Warranty and Policy Manual. "Actual time" repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1 page 14 of the Warranty and Policy Manual.)

^ Refer to ACESII manual for claims preparation and submission information.