Attachment I - Administrative Information
OASIS ACTIVATED? Yes. OASIS was activated June 9 2005.FSA VIN LIST ACTIVATED? Yes
Available through website by June 11 2005. Owner names and addresses were available on July 29 2005.
NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states provinces and countries. Accordingly you must limit the use of this listing to the follow-up necessary to complete this recall action.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
^ Owners of affected vehicles will be directed to dealers for repairs.
^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter (when available) and schedule a service date.
^ Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this Field Service Action.
RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage.
Requests for approval after completion of the repair will not be granted.
ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center
^ If you encounter aftermarket equipment or modifications to the vehicle which would cause the technician to expend additional labor time to complete the repair actual time (MT05534) may be used. (See Claims "Preparation and Submission"). No approval is required.
OWNER REFUNDS
^ Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 6251 Dearborn MI 48121-6251.
^ Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.
^ This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this recall.
^ Refund Claiming Information (Submit on separate repair line.)
- Program Code: 05S34 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.
RENTAL VEHICLES
Ford Motor Company will pay for a rental vehicle up to $50/day except for fuel and insurance which will be at the owner's expense. Enter the word "RENTAL" the number of days the vehicle was used and the dollar amount in the Miscellaneous Expense area of the claim form.
CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).
^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.
^ "MT" labor should be submitted on a separate repair line with the related damage flag checked.
^ The use of actual time (MT05S34) must comply with warranty and policy guidelines as outlined in the Warranty and Policy Manual. "Actual time" repairs require technician time stamps on the repair order. (See "Time Recording Procedure" in Section 1 page 14 of the Warranty and Policy Manual.)
^ Refer to ACESII manual for claims preparation and submission information.