Navigation radio - Inoperative/Blank Screen/No DTC's
TSB 09-11-1006/15/09
SATELLITE RADIO (NON-NAVIGATION) -
INOPERATIVE WITH BLANK MESSAGE DISPLAY AND
NO CODES-BUILT BETWEEN 12/03/2008-5/09/2009
FORD:
2009 Escape Hybrid, Escape
MERCURY:
2009 Mariner Hybrid, Mariner
ISSUE
Some 2009 Escape, Mariner, Escape Hybrid and Mariner Hybrid vehicles, built between 12/03/2008-5/09/2009 and equipped with satellite radio (non-navigation), may exhibit satellite radio inoperative with blank message display, no codes, and only displays sat 1, sat2, sat3. This may be caused by a one-time-only initialization error during manufacturing.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Verify the vehicle was built between 12/3/2008-5/9/2009.
a. Yes - Go to Step 2.
b. No - This procedure does not apply and follow normal Workshop Manual (WSM), Section 415-00 diagnostics.
2. Verify the satellite radio (non-navigation) is inoperative with blank message display, no codes, and only displays sat 1, sat2, sat3.
a. Yes - Remove fuse 39 and wait 4 minutes before reinserting fuse. This will reset the system and permanently correct the condition.
(1) If channel 184 (Weather Channel) is the only channel now available, then the system is working correctly but does not have a subscription.
(2) If NO SIGNAL is now displayed, then the system is working correctly but vehicle needs to be outside to pick up signal.
(3) If vehicle is outside with NO SIGNAL now displayed, then proceed with normal WSM, Section 415-00 diagnostics.
b. No - This procedure does not apply. Proceed with normal WSM, Section 415-00 diagnostics.
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
091110A 2009 Escape, Mariner, 0.4 Hr.
Escape Hybrid, Mariner
Hybrid: Reset Satellite
Radio. Includes Time To
Check For Codes And
Inspect Build Date (Do Not
Use With 12650D)
DEALER CODING
CONDITION
BASIC PART NO. CODE
19C157 04
Disclaimer