Body - Intermittent Liftgate Ajar Warning Displayed
TSB 11-7-2507/25/11
INTERMITTENT LIFTGATE AJAR WARNING
DISPLAYED IN INSTRUMENT CLUSTER WITH
LIFTGATE CLOSED
FORD:
2011 Edge, Expedition, Explorer, Flex
ISSUE
Some 2011 Edge, Explorer, Expedition and Flex vehicles equipped with non-powered liftgate may experience intermittent liftgate ajar warning displayed in the instrument cluster when the liftgate is closed with no diagnostic trouble codes (DTC) present.
ACTION
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
1. Using an IDS scan tool, check body control module (BCM) for liftgate ajar DTCs.
a. If DTCs are present, do not continue with this article. Refer to Workshop Manual (WSM), Section 417-02 for normal diagnostics.
b. If DTCs are not present, proceed to Step 2.
2. Replace the liftgate latch assembly. Refer to WSM, Section 501-14 for removal and install procedures.
Parts Block
WARRANTY STATUS: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
OPERATION DESCRIPTION TIME
110725A 2011 Edge: Check DTCs 0.5 Hr.
And Replace The Liftgate
Latch (Do Not Use With
Any Other Labor
Operations)
110725A 2011 Flex: Check DTCs 0.5 Hr.
And Replace The Liftgate
Latch (Do Not Use With
Any Other Labor
Operations)
110725A 2011 Explorer: Check 0.6 Hr.
DTCs And Replace The
Liftgate Latch (Do Not Use
With Any Other Labor
Operations)
110725A 2011 Expedition: Check 0.7 Hr.
DTCs And Replace The
Liftgate Latch (Do Not Use
With Any Other Labor
Operations)
DEALER CODING
CONDITION
BASIC PART NO. CODE
7843150 42
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