Attachment III - Technical Information
OVERVIEWDealers are to reprogram the SYNC system to the latest level. This software update will provide enhanced overall system functionality and incorporate some improved media features and driver services.
REQUIRED TOOLS
1. SYNC Re-Flash Kit # CCMSYNC-KIT or equivalent (required for performing a Full Flash) - USB cable and USB adapter called out in the WSM, Section 415-00/or equivalent Type A Male to mini type B 5 pin female USB cable.
NOTE:
One equivalent Molex(R) cable adapter # 689990425-101123D was shipped to each dealer in support of TSB 10-24-09 in December of 2010.
2. USB flash drive
^ Minimum storage size of 1 gigabyte (GB).
^ The USB flashdrive should be a basic drive that does not contain any file organizing software or smart functions.
3. Battery power supply/charger
^ The battery icon displayed in the lower right hand corner of the scan tool will be green when battery voltage is adequate.
^ The negative battery charger lead must be connected to chassis ground to allow the vehicle's Load Shed strategy to accurately monitor the battery state of charge during programming. Do not connect the negative lead to the negative battery terminal.
4. IDS and internet
^ IDS software release 70.03A and higher or 71.01 and higher is required.
^ Hard wired internet connection is strongly recommended.
^ Minimum of 3 GB of free disk space on the scan tool.
5. First time IDS Preparation
^ A Hardware Wizard pop up requesting a WMA SBOOT driver installation may occur while programming. If the request is encountered, install the driver and then click the scan tool retry button to continue programming. This driver installation will occur only once on the scan tool's first "MyFord Touch Full Flash reprogramming" attempt.
^ If reprogramming concerns occur, refer to Software Programming Vi.1 on the Professional Technician Society (PTS) web site under the Service Tip tab to verify proper configuration of the IDS. If reprogramming concerns can not be resolved, contact the Tech Service Hotline using the standard HAR process.
6. Additional Information
A My Touch programming video and FAQs are available on the PTS web site. To locate this information from the OASIS tab, select the "Service Tips" tab. The video and FAQs are listed under "Job Aids".
SYNC APPLICATION SELECTION
The Full Flash reprogramming process will erase and install all SYNC applications. The proper applications will be automatically selected (see Figure 1), but must be verified against the vehicle content information prior to installation.
NOTE:
If it is questionable whether a vehicle should be equipped with Navigation, inspect the window sticker for the Navigation option. To view the window sticker online:
^ Access the Professional Technician Society (PTS) Website and enter the VIN in OASIS
^ Select the HVBoM button at the top of the page
^ Select the Find Vehicle button
^ Select the Window Sticker button
If the correct application part numbers were not selected automatically, manually select them based on the following tables:
FORD EDGE WITHOUT NAVIGATION
FORD EDGE WITH NAVIGATION
LINCOLN MKX WITHOUT NAVIGATION
LINCOLN MKX WITH NAVIGATION
SERVICE PROCEDURE
NOTE:
It is recommended to fully read the Service Procedure prior to performing the reprogramming.
1. View the SYNC CCPU SAN Version to determine the reprogramming requirements by selecting the following on the vehicle's touch screen:
^ Menu
^ Help
^ System Information
If the SYNC CCPU SIW Version is currently lower than 4.22.10308, a Full Flash will be required. A Full Flash procedure may take up to 45 minutes to perform.
If the SYNC CCPU SAN Version is currently at 4.22.10308 or higher, a Service Pack installation will be required. The installation of the Service Pack will take approximately 20 minutes to perform.
2. To perform either the Full Flash or Service Pack reprogramming procedure, follow the online version of the Workshop Manual, Section 415-00, APIM Programming - Standard selection.
^61GA Full Flash will follow all steps.
^ A Service Pack installation will follow all steps except the use of the SYNC Re-Flash Kit.
NOTE:
During programming, the operation should not be interrupted. If the process is interrupted, attempt the procedure a second time (second attempts are typically shorter than first attempts).
NOTE:
To avoid additional programming concerns, do not swap modules from one vehicle to another.
If the APIM (14D212) requires replacement all dealers must obtain prior approval from the Technical Service Hotline. To request approval, access the Professional Technician Society (PTS) Website and run OASIS with an applicable symptom code. Select "Prior Approval" and then select "SYNC Module" under the "Other Prior Approval Programs" heading to complete web form.