Attachment II - Labor and Parts Information

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION





To manage part availability, dealers must contact the Special Service Support Center Parts Order Line. Dealers will receive a DOES II message when part requirements can be ordered through normal order processing channels.

When calling to place an order for wiper arms, please be prepared to provide dealer P&A code and VIN.

The DOR/COR number for this recall is 50478.

Questions regarding parts should be directed to the Special Service Support Center Parts Order Line or E-mailed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Affected Wiper Arms are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). Refer to your daily PEARS (Parts Entry and Return System) register for part disposition and return instructions.

Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.