Pinpoint Test H: Unable To Duplicate The Customer Concern and No DTCs Present
Climate Control System
Pinpoint Test H: Unable to Duplicate the Customer Concern and No DTCs Present
Normal Operation
This pinpoint test tests the functions of the HVAC system and identifies the correct HVAC symptom pinpoint test.
This pinpoint test is intended to diagnose the following:
- HVAC system and/or related components
PINPOINT TEST H : UNABLE TO DUPLICATE THE CUSTOMER CONCERN AND NO DTCs PRESENT
H1 CHECK THE BLOWER MOTOR OPERATION
- Ignition ON.
- Select PANEL mode.
- Observe blower motor operation and select each blower motor speed.
Does the blower motor operate in all selections and change speed in each?
Yes
GO to H2.
No
If the blower motor does not operate in any setting, GO to Pinpoint Test Q Pinpoint Test Q: The Blower Motor Is Inoperative.
If the blower motor does not properly change speeds or shut off, GO to Pinpoint Test R Pinpoint Test R: The Blower Motor Does Not Operate Correctly.
H2 CHECK AIRFLOW OPERATION
- Select the highest blower motor setting.
- NOTE: Refer to Description and Operation for correct airflow descriptions.
While observing the airflow, select each of the airflow positions (PANEL, PANEL/FLOOR, FLOOR, FLOOR/DEFROST, DEFROST).
Is the airflow directed to the correct outlets?
Yes
GO to H3.
No
GO to Pinpoint Test J Pinpoint Test J: Incorrect/Erratic Direction Of Airflow From Outlets.
H3 VERIFY TEMPERATURE CONTROL OPERATION
- Start the vehicle and allow it to reach normal operating temperature.
- With the A/C off, select PANEL mode.
- Change the temperature setting from the coldest to the warmest and back to the coldest.
Does the temperature change between very warm to cool?
Yes
GO to H4.
No
If the temperature does not get very warm, GO to Pinpoint Test K Pinpoint Test K: Insufficient, Erratic Or No Heat.
For Electronic Manual Temperature Control (EMTC) systems, If the temperature does not change at all, GO to Pinpoint Test O Pinpoint Test O: Temperature Control Is Inoperative/Does Not Operate Correctly - LH.
For Dual Automatic Temperature Control (DATC) systems, if the LH temperature does not change at all, GO to Pinpoint Test O Pinpoint Test O: Temperature Control Is Inoperative/Does Not Operate Correctly - LH.
For DATC (Dual Automatic Temperature Control) systems, if the RH temperature does not change at all, GO to Pinpoint Test P Pinpoint Test P: Temperature Control Is Inoperative/Does Not Operate Correctly - RH.
H4 VERIFY THE A/C CLUTCH DOES NOT ENGAGE WITH A/C OFF
- With the engine running and the A/C off, select PANEL mode.
- Select the coldest temperature setting.
Is the outlet temperature close to ambient temperature?
Yes
GO to H5.
No
For Electronic Manual Temperature Control (EMTC) systems, if the temperature is warmer than ambient temperature, GO to Pinpoint Test O and DIAGNOSE for inoperative blend door Pinpoint Test O: Temperature Control Is Inoperative/Does Not Operate Correctly - LH.
For DATC (Dual Automatic Temperature Control) systems, if the LH temperature is warmer than ambient temperature, GO to Pinpoint Test O and DIAGNOSE for inoperative blend door Pinpoint Test O: Temperature Control Is Inoperative/Does Not Operate Correctly - LH.
For DATC (Dual Automatic Temperature Control) systems, if the RH temperature is warmer than ambient temperature, GO to Pinpoint Test P and DIAGNOSE for inoperative blend door Pinpoint Test P: Temperature Control Is Inoperative/Does Not Operate Correctly - RH.
If the outlet temperature is significantly colder than ambient temperature and the A/C compressor clutch cycles normally, GO to Pinpoint Test N Pinpoint Test N: The Air Conditioning (A/C) Is Always On - A/C Mode Always Commanded ON.
If the outlet temperature is significantly colder than ambient temperature and the A/C compressor clutch is engaged and does not cycle, GO to Pinpoint Test M Pinpoint Test M: The Air Conditioning (A/C) Is Always On - A/C Compressor Does Not Cycle.
H5 VERIFY A/C CLUTCH ENGAGEMENT IN THE A/C MODE
- Make sure the ambient air temperature is above 2°C (36°F).
- With the engine running, select PANEL mode.
- Press the A/C button (indicator on).
Does the A/C clutch engage when the PANEL and A/C button (indicator on) is pressed?
Yes
GO to H6.
No
GO to Pinpoint Test L Pinpoint Test L: The Air Conditioning (A/C) Is Inoperative.
H6 CHECK THE RECIRC OPERATION
- With the engine running, press the RECIRC button (indicator off).
- Select PANEL mode.
- Select the highest blower motor setting.
- Observe airflow noise.
- Press the RECIRC button (indicator on).
Does the airflow noise increase when the RECIRC mode is selected (indicator on)?
Yes
For vehicles equipped with touchscreen controls, GO to H7.
For vehicles not equipped with touchscreen controls, the system is operating normally.
No
GO to Pinpoint Test I Pinpoint Test I: Air Inlet Door Is Inoperative.
H7 CHECK THE TOUCHSCREEN CONTROLS OPERATION
- Select each climate control function using the touchscreen controls.
- Select each audio control function using the touchscreen controls.
Do all touchscreen controls operate?
Yes
The system is operating normally.
No
REFER to Accessories and Optional Equipment and DIAGNOSE the touchscreen.