Dealer Letter
November 1991
To: All NAAO Export Sales North American Ford Product
Dealers in U.S. Federalized Markets and Involved Dealers in Non-Federalized Locations
All NAAO Export Sales District Offices Service Managers - All Affiliated Ford Motor Companies
Subject: Owner Notification Program 91M73 - 1989/90 Taurus SHO Clutch Replacement
Enclosed are copies of FPSD's Owner Notification Program 91M73 bulletin applicable to the subject North American Ford-built vehicles. A sample copy of NAAO Export Sales' owner notification letter is attached. If your dealership/ location is involved, the applicable VIN listing is included. If not, use the bulletins as information only.
Please note that some details in the enclosed bulletins such as parts ordering and claim submission procedures are applicable to U.S. dealers only. Therefore, please observe the following administrative procedures:
1. Parts Order
Order the parts directly from FPSD-IDO, Windsor, Canada, using conventional parts ordering procedures. Parts will be reimbursed by submission of warranty claim Form(s) 1863.
2. Reimbursement
Only the Form 1863 will be accepted for reimbursement under this program. Upon completion of the required service, the Form 1863 must be completely filled out and signed by authorized dealer personnel. Dealers having Direct Warranty Entry (DWE) are to use that method of claims submission.
PLEASE ENSURE THAT COPIES OF THIS OWNER NOTIFICATION PROGRAM ANNOUNCEMENT ARE ROUTED TO YOUR PARTS AND SERVICE PERSONNEL
November 1991
Serial Number
Ford Motor Company is providing an extended service coverage program, Number 91M73 (Clutch Service), to owners of 1989 and 1990 3.0L Taurus SHO cars.
PROGRAM COVERAGE Added warranty coverage for the first
24 months/24,000 miles or six months from the date of this letter (whichever provides the greatest coverage).
REASON FOR Some of these cars may develop clutch
THIS PROGRAM slippage. If this should happen, the
driver may notice:
^ an increase in the force required to push in the clutch pedal.
^ a slight slippage during the initial movement or acceleration of the car.
^ extended slippage (higher than normal engine speed with little vehicle movement) accompanied by a strong, strange smelling odor.
^ excessive clutch slippage, which if not serviced, could result in the car not moving when the clutch pedal is released.
NO COST SERVICE If you should experience this clutch
concern, your dealer will replace the clutch and flywheel assembly:
^ if your car is less than 24 months old and within the first 24,000 miles, or
^ within six months of the date of this letter, if your car is more than 24 months old or has more than 24,000 miles.
CALL YOUR DEALER If you should experience this concern,
call your dealer. Ask for a service date
and if parts are in stock. If your
dealer does not have the parts in stock,
they can be ordered before scheduling
your service date.
When you bring your car in, give the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS If you paid to have this service done
before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford Taurus SHO.