Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

Please Note
Correct all vehicles in stock before delivery.

Promptly Correct
^ Affected vehicles on the enclosed list.
^ Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

FPSD Contact
Talk with your FPSD Service Zone Manager about program concerns.

Form 1863
Enter 1863 claims using Direct Warranty Entry (DWE)

See Warranty and Policy Manual: Section 5.5 -1 / Section 6.1 - 24 (Owner Notification Programs)