Owner Letter

August, 1995

Serial Number: 12345678901234567 95S17

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1995 Model Year Mustang cars.

Safety Defect
Some of these cars may have tie rod ends manufactured with incorrectly tapered ball studs that could fracture during vehicle operation. If the tie rod end fractures, steering control potentially could be affected.

Repairs
At no charge to you, your dealer will inspect and, if necessary, replace the tie rod ends on your car. Dealers currently have instructions and parts ordering information.

How Long Will It Take?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day. If inspection reveals that your car requires new tie rod ends, your dealer may have to order them. Parts would be expected to arrive within three days.

Courtesy Cars
If your car requires new tie rod ends, your dealer will provide you with a free (except for fuel) courtesy vehicle to use until new parts arrive and repairs are completed.

Call Your Dealer
Call your dealer without delay and ask for a service date.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address or Sold The Car
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P.O. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford-built car.