Attachment I - Administrative Instructions

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

Note
Correct all affected dealer stock vehicles before delivery.

Promptly Correct
Affected vehicles on the enclosed list and other eligible vehicles on hand or brought to your dealership.

Dealer Owner Contact
Immediately contact any owner of an eligible vehicle you know of whose name is not on the list. Give the owner a copy of the Owner Letter.

Regional Contact
Advise FCSD regional office if:

^ an owner cannot be contacted.
^ an owner does not make a service date.

FCSD Contact
Talk with your FCSD Parts and Service Zone Manager about recall concerns.

Claiming Procedure
For Dealers NOT on ACES II:
Submit claims using the 1864 format on the DWE Screen. (Refer to your Warranty and Policy Manual Section 6.3 pages 5-8). Use a Form 1863 or authorized alternative claim form as an internal repair order to support your DWE entry.

Read Section 6.3 of your Warranty and Policy Manual for claim processing information for related damage/refund and refunds.

For Dealers ON ACES II:
Submit claims on DWE using Form 1863/6125-2. (Refer to ACES II User Manual Section 3, pages 54 and 55).