Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this recall.

PROMPTLY CORRECT
Promptly correct all affected vehicles on the enclosed list.

Correct all other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT

^ Immediately contact any affected owner whose name is not on the list.

^ Give owner a copy of the Owner Letter.

REGIONAL CONTACT
Advise regional office if:

^ an owner cannot be contacted.

^ an owner does not make a service date.

CLAIMS SUBMISSION
Enter claims using OWE. See ACESII Manual, Sections 5 and 6.

REFUNDS
See Section 3 of the ACESII Manual.