Initial Inspection - Instrument Cluster

1. Verify the customer concern by operating the system.
2. Visually inspect for obvious signs of mechanical and electrical damage.

Visual Inspection Chart:

3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the concern remains after the inspection, connect the diagnostic tool to the Data Link Connector (DLC) located beneath the instrument panel and select the vehicle to be tested from the diagnostic tool menu. If the diagnostic tool does not communicate with the vehicle:
^ check that the program card is correctly installed.
^ check the connections to the vehicle.
^ check the ignition switch position.
5. If the diagnostic tool still does not power up, refer to the diagnostic tool manual.
6. Carry out the DATA LINK DIAGNOSTICS test. If the diagnostic tool responds with:
^ CKT914, CKT915 OR CKT7O = ALL ECUS NO RESP/NOT EQUIP, refer to Module Communications Network (Information Bus).
^ NO RESP/NOT EQUIP for the Instrument Cluster Module (ICM), go to Pinpoint Test A Test A: No Communication With the Instrument Cluster
or for the Generic Electronic Module (GEM), refer to Multifunction Electronic Control Module. General Module
^ SYSTEM PASSED, retrieve and record the continuous Diagnostic Trouble Codes (DTCs), erase the continuous DTCs and carry out the self-test diagnostics for the instrument cluster or the GEM.
7. If the DTCs retrieved are related to the concern, go to the Instrument Cluster Diagnostic Trouble Code (DTC) Index or the GEM Diagnostic Trouble Code Index to continue diagnostics. Trouble Code Diagnostic Charts - Instrument Cluster
8. If no DTCs related to the concern are retrieved, proceed to the Symptom Chart to continue diagnostics. Diagnosis By Symptom - Instrument Cluster