Attachment III - Technical Information

OVERVIEW

This program extends the coverage of the Performance White or Vibrant White paint for peeling on the upper horizontal surfaces for 4 years from the vehicle warranty start date regardless of mileage Dealership personnel (service consultant/body shop estimator) will provide the CVPI Approval Team with digital photographs that verify the paint peeling concern. If the CVPI Approval Team provides authorization fora repair the dealer will strip the original basecoat/clearcoat break the surface of the affected e-coat finish with sand paper and refinish the white areas of the vehicles hood roof decklid and C-pillars

NOTE:
Any body damage on areas that are approved for refinishing is the responsibility of the vehicle owner and may not be claimed under this Field Service Action

INSPECTION





Before performing any paint repair dealers will verify the paint peeling concern and submit digital photographs utilizing Digital Imaging (DI) Approval for repairs will be communicated with a phone call from the CVPI Approval Team.

The photographs that will be required by the CVPI Approval Team are:

^ Close up shot of the Vehicle Identification Number (VIN).

^ Two 3/4 shots of the entire vehicle one from the front and one from the rear that will show the paint scheme and number of decals that may be involved in a repair.

Close-up shots of all affected areas that verify the paint is peeling.

SERVICE PROCEDURE

Once prior approval from the CVPI Approval Team has been granted strip the original basecoat/clearcoat break the surface of the affected e-coat finish with sand paper and refinish the following Performance White or Vibrant White areas of the vehicle.

^ Hood.

^ Roof.

^ Decklid.

^ C-pillar.

Note:
Two-toned vehicles may not require the refinishing of all of these areas. Refinish the Performance White and Vibrant White areas only.

Prior approval from the CVPI Approval Team will be required to refinish other areas of the vehicle.

This repair will involve the removal of the original Performance White and Vibrant White paint basecoat/clearcoat to the original e-coat preparation of the substrate and the application of the basecoat/clearcoat to finalize the repair.

Initial preparation through the final finish of the surface areas should follow conventional body repair guidelines including, but not limited to the following:

1. Detrim of the repair panels as required, including moldings, graphics, and lights/auxiliary equipment.

2. Stationary glass should NOT be removed. Use 3M Trim Masking Tape(TM), # 06342 or equivalent to lift the window molding from the repair surface(s) to allow proper preparation and paint application.

3. DA sand the affected repair areas to the factory e-coat. All original white basecoat and clearcoat should be fully removed.

4. Rear quarter panels will be refinished to maintain clearcoat quality only if the C-pillar and rear quarter panels are all white with no opportunity to hardline mask a portion of the panel.

^ On two-tone units with white C-pillars and non-white quarter panels, hardline mask the alternate color on the rear quarter panel to avoid damage. The alternate color on the quarter panel will not require refinishing.

^ Decals that exist on white quarter panels may provide a hardline masking opportunity and prevent the replacement of the decal and the refinishing of the entire quarter panel.

5. If sand through to bare steel occurs, the bare steel must be treated per the paint company manual.

6. Follow proper degreasing procedures outlined in the paint company manual.

7. Follow all paint company guidelines and rules regarding substrate buildup, basecoat, and clearcoat application.