Owner Letter

Dear GM Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1996 G-Van model vehicles. Some of these vehicles were assembled with steering linkage assemblies containing a relay rod tapered stud attachment nut that had not been torqued to the proper specification. With this improperly torqued nut, the tapered stud could loosen and the driver should notice a lag in the responsiveness to steering wheel inputs. However, if this lag in responsiveness were ignored, eventually the relay rod stud could fracture resulting in loss of steering control.

To correct this condition, your GM dealer will remove the existing crimped nut and install a new nut torqued to specification. This service will be performed for you at no charge.

Instructions for performing this service have been sent to your GM dealer. Please contact your dealer to arrange a service date. The labor time necessary to perform this correction win be approximately 15 minutes and parts are available. Please ask your dealer how much additional time will be needed to process your vehicle.

Your GM dealer is best equipped to provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not service this condition on that date or within five days, we recommend you contact GM Consumer Relations by telephone. Consumer Relations will assist you and your dealer in getting your vehicle corrected. The telephone number of the Consumer Relations office is listed in your Warranty and Owner Assistance Information Manual.

After contacting your GM dealer and GM Consumer Relations, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C., 20590, or call 800-424-9393 (Washington, D.C. residents use 202-366-0123).

The postage paid owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please furnish us complete name and address of the person you sold or traded your vehicle to and return the card to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our product.