Audio System - No XM Sound/Stations Are Displayed

10-024

July 22, 2011

Applies To:
See VEHICLES AFFECTED

No XM Sound, But XM Station Information Is Displayed

(Supersedes 10-024, dated July 8, 2011, to revise the information marked by the black bars and asterisks)

*REVISION SUMMARY

Under VEHICLES AFFECTED, some VIN ranges were changed.*

SYMPTOM

The sound from the XM radio cuts out or disappears, but the audio unit continues to display the XM station information. The sound returns after the ignition switch is turned to LOCK (0), then back to ACC (I) or ON (II).

PROBABLE CAUSE

There is an internal problem with the XM receiver unit.








VEHICLES AFFECTED

CORRECTIVE ACTION

Replace the XM receiver unit with an updated part.





PARTS INFORMATION





WARRANTY CLAIM INFORMATION

The normal warranty applies.

Failed Part: P/N 39820-TA0-A01

Defect Code: 03214

Symptom Code: 03257

Skill Level: Repair Technician

REPAIR PROCEDURE

Replace the XM receiver unit:

^ Refer to the Audio section of the appropriate service manual, or

^ Online, under Search by Vehicle, enter keywords REMOVE XM and select the applicable XM Removal/Installation instructions from the list.





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