Audio Disc Does Not Load

Audio disc does not load

NOTE:
- Check the vehicle battery condition first.
- Check the connectors for poor connections or loose terminals.
- Disc labels should not be used in the navigation unit or audio unit. They may damage the player mechanism.
- Make sure the disc is compatible with the system (see the owner's manual for more information).

1. Insert a known-good disc to see if the symptom can be duplicated.

Does the disc load?

YES - Operation is normal. If the disc loads normally, lower case but will not play, go to audio disc does not play.

NO - Go to step 2.

2. Insert another disc.

Does the disc load?

YES - The original disc is faulty.

NO -
- With navigation: Replace navigation unit.
- Without navigation: Replace audio unit.