Navigation System -No Route Displayed/DVD Read Error
08-051October 18, 2011
Applies To:
See VEHICLES AFFECTED
DVD Read Error, or No Route Displayed, and Navigation DVD Is Scratched (Supersedes 08-051, dated November 25, 2010, to revise the information marked by the asterisks)
REVISION SUMMARY
*Under DIAGNOSIS, step 4 was changed.*
SYMPTOM
One or more of the following symptoms are present:
^ The message DVD read error (incorrect DVD disc) please consult your dealer" or DVD disc reading error (unformatted), please consult your dealer," appears on the display.
^ After entering an address, the navigation system does not display a route or locks up.
^ The system reboots, or displays a blank screen.
^ The navigation DVD is scratched.
PROBABLE CAUSE
The navigation DVD unit scratched the navigation DVD with circular scratches, scuffs, or arcs (see images under step 3).
VEHICLES AFFECTED
CORRECTIVE ACTION
Replace the navigation unit, the navigation DVD, or both.
PARTS INFORMATION
For information on navigation unit ordering, see Service Bulletin 06-001, Audio, Navigation, and RES Unit In-Warranty Exchange and Out-of Warranty Repair
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Failed Part: P/N 39546-SHJ-A01
Defect Code: 03217
Symptom Code: 03272
Skill Level: Repair Technician
DIAGNOSIS
NOTE:
If a DVD is damaged by something other than the navigation unit, like rough handling by the customer, DVD replacement is not covered by warranty.
1. Eject the navigation DVD from the navigation unit. Refer to the applicable service manual, or online, enter keywords NAVI DVD for location and instructions on ejecting the DVD.
2. Check that the navigation DVD is the correct color and version for the vehicle. Refer to Service Bulletin 05-032, Navigation System In formation, for more information. If the DVD is not the correct base DVD version or higher, replace it and retest.
3. Check the read surface of the DVD for circular scratches, scuffs, or arcs.
NOTE:
If there is damage on the DVD but not circular scratches, scuffs, or arcs, (damage not caused by the navigation unit) you may need to replace the DVD, but not the navigation unit.
Does the navigation DVD have circular scratches, scuffs, or arcs?
Yes - Go to REPAIR PROCEDURE
No - Go to step 4.
*4. For 2006-07 vehicles, refer to Service Bulletin 07-026, Navigation Software Updates for Daylight Saving Time (DST), DVD Read Error Message, and Other Listed Symptoms and do the update if it applies, and retest. If the update does not apply, or if the problem does not go away after doing the update, suggest to the customer that they replace the DVD and retest.*
Does the error message go away?
Yes - Troubleshooting is complete.
No - Replace the navigation unit.*
REPAIR PROCEDURE
1. Replace the navigation unit:
^ Refer to the Navigation section of the appropriate service manual, or
^ Online, under Search by Vehicle, enter keywords NAVI REMOVE and select Navigation Unit Removal/Installation (With Navigation) from the list.
2. Remove the navigation DVD. Look at the DVD label to identify the version (VER). To order the replacement navigation DVD, call, select option 2 for dealerships, then select option 2 for map patches, and specify that you are replacing a DVD for circular scratches. Have the following information ready, and give it to the ordering clerk to ensure that you get the correct navigation DVD:
^ The order is for Service Bulletin 08-051.
^ The VIN.
^ The navigation DVD version on the label.
NOTE:
^ For 2007 DVDs with version 4.55 or 4.56, request a replacement DVD with version 4.56A.
^ For 2008 DVDs with version 4.61, 4.62, or 4.63 request a replacement DVD with version 4.63.
^ Make sure you return the damaged navigation DVD. Put it in a protective sleeve or jewel case with the faulty navigation unit. If you do not return the navigation DVD with the navigation unit, your account will be debited for the navigation unit.
3. Install the replacement navigation DVD into the new unit.
NOTE:
The navigation DVD is mailed to your dealership, and the VIN is printed on the mailing label to make sure the navigation DVD is installed in the correct vehicle.
4. Do the update procedure in Service Bulletin 07-026, Navigation Software Updates for Daylight Saving Time (DST), DVD Read Error Message, and Other Listed Symptoms if applicable. Check online, and apply any other navigation patches or software updates for the navigation unit.
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