Symptom Troubleshooting
Symptom Troubleshooting: The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started
The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started
NOTE: The navigation DVD and the audio-navigation unit are correct for the vehicle, but earlier and possibly later versions of the navigation software may have been installed. When this happens, the software may not be recognized by the audio-navigation unit, and could cause the audio-navigation unit to revert to an Acura model profile.
1. Remove the audio-navigation unit Audio-Navigation Unit Removal/Installation (With Navigation), and verify that the part number printed on the audio-navigation unit label is the correct one for the year/model vehicle you are working on.
Is the correct audio-navigation unit installed based on the part number?
YES - Go to step 2.
NO - Replace the audio-navigation unit Audio-Navigation Unit Removal/Installation (With Navigation) with the correct unit for the year/model vehicle you are working on.
2. Reinstall the audio-navigation unit.
3. Remove the navigation DVD.
4. Note the software version marked on the navigation DVD label and verify if it is the correct version for the vehicle year/model you are working on by checking any official Honda service website for more service information about the navigation system and navigation software.
Is the software version marked on the navigation DVD label the correct one for the vehicle year/model you are working on?
YES - Replace the audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)
NO - Go to step 5.
5. Obtain the correct version DVD Reading and Clearing Diagnostic Trouble Codes and install it.
Does the navigation system boot-up with the Honda Globe Screen?
YES - The problem is resolved, troubleshooting is complete.
NO - The system still shows an Acura Globe Screen. Replace the audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)