Voice Control Does Not Work/Respond

Navigation System Symptom Troubleshooting - Voice control does not work/respond

Voice control does not work/respond

NOTE:
* Check the vehicle battery condition first Battery Test.
* Make sure that the latest navigation software is installed.
* Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
- Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on Map screen (see the Navigation Manual for a complete list of allowed voice commands for the information being displayed)
- Close the windows and moonroof
- Set the fan speed to low (1 or 2)
- Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
- Pause after pressing the TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
- If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command

* Determine if the problem only happens to one person, or everyone who uses the system.
* If the system only has a problem with one person's voice, this should be considered a system limitation.
* Check any official Honda service website for more service information about the navigation system.
* Check the connectors for poor connections or loose terminals.

1. Problem verification:

Problem verification
-1. Turn the ignition switch to ON (II).

-2. Pressing the TALK button, then give a voice command "Audio" clearly in a natural speaking voice.

Does the audio system turn on by the voice command?
-YES- Intermittent failure, the system is OK at this time.
-NO- The failure is duplicated, go to step 2.

2. DTC check:

DTC check
-1. Clear the hard error codes How To Troubleshoot The Navigation System.

-2. Turn the ignition switch to LOCK (0) and then back to ON (II).

-3. Check for hard error codes How To Troubleshoot The Navigation System.

Are there any navigation DTCs indicated?
-YES- Go to indicated DTC's troubleshooting.
-NO- Go to step 3.

3. Voice control switch check:

Voice control switch check
-1. Turn the ignition switch to LOCK (0).

-2. Do the voice control switch Test Service and Repair.

Is the switch OK?
-YES- Replace the audio-navigation unit Audio-Navigation Unit Removal and Installation.
-NO- Replace the HFL-navigation voice control switch Service and Repair.