Audio Disc Does Not Load

Audio System Symptom Troubleshooting / Audio disc does not load

Audio disc does not load

NOTE:
* Check the vehicle battery condition first Battery Test.
* Disc labels should not be used in the audio unit. They may jam and damage the player mechanism.
* Make sure the disc is compatible with the system (see the Owner's Manual for more information).
* Check the connectors for poor connections or loose terminals.

1. Problem verification:

Problem verification
-1. Turn the ignition switch to ON (II).

-2. Try loading a disc.

Does the disc load?
-YES- Intermittent failure, the system is OK at this time. If the disc loads normally, but will not play, go to Audio disc does not play troubleshooting Audio Disc Does Not Play.
-NO- The failure is duplicated, go to step 2.

2. Audio unit check:

Audio unit check
-1. Insert another disc.

Does the disc load?
-YES- The original disc is faulty.
-NO- Replace the audio-navigation unit Audio-Navigation Unit Removal and Installation.
-NO- Replace the audio unit Audio Unit Removal and Installation.